Global Inclusive Design Principal for Customers

Job description

Who you are

We are IKEA Retail's Digital Inclusive Design, Equity, & Accessibility Centre of Expertise (Digital IDEA CoE). The purpose of this team is to ensure that all IKEA Retail digital experiences and products meet the needs of diverse customers and coworkers. We are the first team of this kind at IKEA Retail, and we are creating this CoE from scratch. This global CoE has 4 streams, each specializing in an area of expertise that will bring the aspiration of human-centric technology to life so that we can ensure that the used of design, data, and technology serves the good of humanity and our world.

The preferred candidate would come from a design background with expertise in inclusion, change management and/or strategic planning. We are looking for people who:

a. have personal and/or professional global experience
b. dedicates themselves to serving others
c. is passionate about challenging the status quo
d. loves to work with ambiguity by creating something from nothing
e. takes radical initiative in paving the way in an emerging field.

Formal qualifications in related field or equivalent:

i. Minimum 5 years of experience in leadership experience in steering strategic design that impact diversity and inclusion or related field of work
ii. Minimum 3 years of experience leading enterprise-level transformation initiatives in large, complex organizations
iii. Minimum 2 years of leading inclusive design or diversity, and inclusion initiatives
iv. A strong leadership portfolio demonstrating team and enterprise leadership capability
v. Preferred: Advanced degree in related field (design, strategy, change management, psychology, diversity & inclusion, human factors etc.)

Your responsibilities

Key assignments of this role:

i. Lead the creation and execution of strategic, tactical, and operational plans to ensure that Digital IDEA practices are integrated throughout the business for customers
ii. Lead the discovery, scoping, and solutioning of needs and gaps in all customer digital experiences and services to ensure we are digitally accessible and inclusive
iii. Drive and lead brainstorming, design sprints, human-centred design workshops and other co-creative design methods to bring the Inclusive Design strategy to life, working with other teams within Ingka to ensure delivery of consistent, unique and compelling user experiences
iv. Co-create the development and execution of change management frameworks, methodologies, and toolkits to foster successful implementation of the Digital IDEA strategy across the customer domain
v. Lead in defining new ways of working and collaboration models with a broad range of internal and external stakeholders

Our team within Ikea

The Digital IDEA CoE is new at IKEA Retail. We are a diverse group of people from many backgrounds and stages of life. We believe in creating more equity in the world, and we do our part by developing more digital inclusion for our co-workers and customers. We are the emotional pulse of the company because we lean into our hearts to guide us through daring conversations to create positive change. We don’t run from conflict, but see it as a opportunity for building trust and meaningful growth. We live by radical transparency to share information and knowledge so that we can develop together. We are passionate about our work to contribute to a better world while maintaining a healthy balance with life.

These are the 4 streams of the Digital IDEA CoE:

i. Accessibility Design
ii. Inclusive Design Operations
iii. Inclusive Design Innovation & Research
iv. Inclusive Design Strategy & Integration

Questions and support? Let's connect!

The role is based in Amsterdam, NL or Malmo, SE and you will report to Tie Wang-Jones, Senior Director/Global Head of Digital IDEA CoE.
If you have any questions about the recruitment process, please reach out to tech recruiter Carl-Johan Andersson at carl-johan.andersson@ingka.ikea.com. We will be interviewing continuously and are looking forward to hearing from you!

We welcome applications who use assistive and adaptive technologies personally and professionally.

Internal title: Include Design Leader (Customer domain)

PLEASE NOTE
Please respect that due to GDPR we cannot review any applications coming to us in other ways than through our recruitment program.
Our recruiting processes to be fully digital until final stages.

As you might know, in Sweden it’s common to take a few weeks of holiday during July, most people take over multiple weeks in a row; at IKEA we are no different. We believe in a healthy work-life balance and encourage our co-workers to take time to relax, recharge, and unwind. Because of this great benefit we might take a bit longer to get back to you, we will return in early August and you should hear from us soon as possible. We look forward to learning more about you!