Full Serve Handout Co-worker

Job description

Why we will love you

• You love challenges… You seek them to solve them (not to create them, though!)
• You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
• You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
• Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
• You are a total people-person and can strike up a conversation easily
• You are quite comfortable with computers and are generally technology-savvy
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

A day in your life with us

• Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner
• Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
• Maintaining an ongoing awareness of daily and weekly service/delivery targets
• Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
• Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
• Assist team members with additional duties, as required

Together as a Team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Exchange and Returns Co-Worker

Address: 8000 - 11th Street S.E., Calgary, Alberta, T2H 3B2

• Part Time availability requirements: minimum 20-34 hours per week

• Weekends required (Saturday & Sunday)

* You love challenges… You seek them to solve them (not to create them, though!)
* You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
* You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
* Your customer service skills are top notch - you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
* You are a total people-person and can strike up a conversation easily
* You are quite comfortable with computers and are generally technology-savvy
* You are totally cool with working in a physically demanding, fast-paced, environment
Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.