Data Steward - Customer Information Management

Job description

About the job

Data Steward – Information Lifecycle, Customer Information Management
IKEA Group, Malmö/Sweden

You see things a little differently. So do we. We believe in discovering and developing the talent in each of us. We offer positions that challenge your skills and inspire you to grow. Come see things a little differently with us.

About you
We are looking for the right person who has demonstrated/proven experience working to establish data and information management processes. As a Data Steward you have an attention to detail and passion for Data and Information Management. Your starting point won't be from a technical point of view (i.e. system or IT), but from a solid knowledge of the important role data plays in the Business.

We believe that you have the following capabilities and experience in order to succeed in this role:

·  Passion for, and deep knowledge the materiality of data and how to use it to create meaningful and relevant information
·  You have a very good understanding of what role data plays in developing multichannel retailing and providing a great experience for the Customer
·  You preferably have solid knowledge and experience of Customer Information Management or MDM, Data integration and Information architecture from a Business perspective
·  You have experience of working with operational Data Management on a global or local level and have a sound knowledge of Information Management Principles, Policies, Standards and Rules
·  Comfortable with collaborating across multi-disciplined teams consisting of technical and non-technical personnel, and are able to articulate the value of Information Management to a wide cross section of individuals spanning diverse Business functions
·  Strong analytical and problem solving skills with the ability to understand Business and Technical functions
·  Ability to process and digest information quickly, to assess the impact of situations, analyze and prioritize information in a structured manner at all levels and to formulate relevant and accurate business requirement definitions
·  Great communication skills with fluency in English, orally and written – and with experience in driving a change initiative
For us at IKEA, the most important thing is that you share our values. Values like leadership by example and that you are constantly making decisions with a cost-conscious mindset. As a person you are humble and have willpower as well as the ability to create togetherness and enthusiasm around you.

About job
Customer Information is an important asset for IKEA, and needs to be governed and maintained like any other asset such as property, co-workers or financial assets. Customer Information Management (CIM) focuses on ensuring legal compliance and making the relevant customer information available at the right time, in the right format to the right users and systems.

We are looking for someone to join our team to continue to establish Customer Information Management (CIM) in IKEA, with special focus on the Information Lifecycle of Customer Information. The main success factor for the role is to understand data throughout its lifecycle - from where the data is created, how it's being used and how it flows through the lifecycle, through to archiving or deletion - from a Business perspective

About the assignment
As a Data Steward with a focus on the Information Lifecycle at IKEA you will collaborate with your fellow Data Stewards to develop robust Information Managementassets that are flexibleand that will support the evolving needs of the Business.

You will play an active role in establishing Customer Information Management (CIM) across IKEA and support the realization of the roadmap working towards a single view of our customers, working within our global Customer Experience organization.

By having a solid understanding of the Customer Information throughout this lifecycle you'll be able to create a difference for the business and enhance the customer experience, as well as identifying how you can influence this. The assignment will also include to:

·  support initiatives to ensure that Customer Information Management initiatives are implemented across IKEA in a consistent manner and support projects tasked with doing this
·  co-operate with subject matter experts and acting in a stakeholder in Customer Information related initiatives and projects
·  identify existing and potential Information Lifecycle issues and work to resolve them
·  identify, follow-up and secure improvement of the KPI's required moving forward to support the organization in their goals around Information Management.
·  take responsibility to identifying, documenting and monitoring end-to-end customer information flows
·  In the role of Data Steward you therefore have good understanding of how to develop the Business and gain new insights by actively managing Customer Information
Application
In case you have any questions about the position, please contact recruiting manager Tobias Pålsson ( ). If you have questions regarding the recruitment process, please contact Simon Gabrielsen at . Please send your application in English and consisting of a cover letter and CV, online and note that we do not accept applications by email. We will evaluate incoming applications continuously during the application period.

We look forward to receiving your application!

IKEA Group is responsible for global support and business development of the IKEA Retail organisation. It is our responsibility to lead the development of all channels and media, to support the development in our retail markets as well as to lead the positioning of total IKEA. These directions aligned to each other will contribute to fulfil our main objectives, to be the leader of life at home, gain long term profitability and growth.

Customer Experience is a strategic function that leads and supports the focus on the customer and their experience (including the product offer), to provide a world-class home furnishing retail experience, in all channels. We improve, develop and innovate the customer experience in all customer experience processes and across three strong channels: Web, Ecommerce & Digital, Customer Support Centres and Physical channels.

Job ID

273072BR

Removal Date

05/03/2017