Customer Support Centre Co-worker

Job description

Who you are

At IKEA, we are strongly committed to providing a supportive work environment that values inclusion and diversity, where you can bring your whole self to work, and we encourage applications across all cultural backgrounds, genders and abilities.

IKEA believes in equal pay for work of equal value. This roles gives you the opportunity to have a more flexible work environment with working from home an option for some shifts per fortnight. The remainder of your shifts would require you to work from our office at IKEA Perth store.

Do you have a passion for customer service and enjoy working in a fast-paced environment?
We are looking for customer driven people to join our Customer Support team and apply their experience from a variety of customer service roles.
To succeed in this role you will need to be;
•Passionate about securing the best customer experience possible
•Curious with strong problem solving skills to help create innovative solutions for our customers
•Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner
•A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions
•Able to remain calm and empathetic when faced with stressful situations
•Comfortable in using computers and IT systems or be open to learn and try new things
•Available to work shifts from 9:00am - 9:30pm as well as every second weekend (both Saturday & Sunday).
•You must be available for 4 weeks of full time training (Monday to Friday).

Your responsibilities

As a Customer Support Centre Co-worker, your responsibilities will include but not be limited to:

•Finding solutions to our customer issues, ensuring we achieve our first call resolution goal
•Answer all customer enquires through our different communication channels within the set timeframes
•Investigating complex cases, liaising with IKEA service provider and assessing quality & warrant related issues
•Supporting our customer’s shopping journey by providing them the ability to shop remotely with us.

To be considered for this role you must be able to start throughout July & August 2022.

Together as a team

This varied role will see you attending to general customer queries over the phone, which can be both simple and challenging. You will be processing orders and resolving customer enquiries and complaints.
By building trusting relationships with customers you will educate customers on our home furnishing solutions.

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including above award rates, penalty rates (including Sundays and public holidays),annual leave loading, co-worker discount and our TACK! loyalty program. If you’re interested in working with us, apply now!

ADDITIONAL INFORMATION

Please note we have full time, 76 hours per/fortnight available.