Customer Services Co-Worker

Job description

About the job

ABOUT THE JOB
To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:
• Secure an easy buying process from home to home
• Understand and match customers' needs and expectations now and in the future.
Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.

YOUR ASSIGNMENT Your tasks will include:
Customers
• I am passionate about getting a good solution for my customers. I do this by identifying my customers' needs and using my knowledge of the IKEA systems and processes to offer solutions. This allows my customers to make informed choices which leads to sales growth and profitability.
• I take ownership for resolving my customer's individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
• I understand the impact of service time responses on our customers' level of satisfaction and work both individually and with my colleagues to ensure that we match our agreed service levels.
• I am empathetic and understand when my customers are angry and upset by their shopping experience to date. I remain calm and helpful, offering solutions to ensure they are satisfied with our overall service level and we maintain our relationship with them. • I encourage my customers to give me feedback. I then use this information to make a better future shopping experience for all our customers .

YOUR PROFILE Your knowledge, skills and experience include:
· Demonstrates a courteous and friendly manner on the telephone
· Ability to work in a team as well as independently
· Good general personal disciplines
· A flexible approach to work
· Able to navigate a computer
· Assertive and able to remain calm and controlled when faced with calls from customers under stressful situations
· Experience of working in a fast-paced environment
· Able to use own initiative
· Enthusiastic about work and working with others
· Confident to approach and talk to people
· Good attention to detail
· Ability to take accurate notes and records of conversations
· Ability to communicate in writing (web chat and e-mail responses)
· Demonstrates a willingness to learn and self-develop.
·  Preferred
· Computer literate
· Previous service environment experience, ideally in customer service
· Interest in home furnishings. GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information :

Customer Services Co-worker
Fixed Term
End Date: 01.02.2016

5 Positions available:
5 positions contracted 12 hours per week

Must be fully flexible. Working weekend shifts and late shifts.

Application Deadline 25.10.2015

”IKEA Birmingham is an equal opportunities employer. Please contact us on 0121 625 5232 ext 7520 if you require any reasonable adjustments for any part of the recruitment and selection process.”

What are the benefits of working at IKEA?

• Holidays
• Co-Worker Discount
• End Of Year Present
• Tertials
• Long Service Award
• The IKEA Support Line
• Life Insurance
• Pension Scheme
• Family Friendly Policies
• Childcare Vouchers
• Marriage Day
• Civil Partnership Day
• First Day Of School Leave
• Payroll Giving To Charity
• Subsidised Staff Restaurant
• Company Sick Pay
• Uniform
• Compensation Leave
• Interest Free Loans

Job ID

228340BR

Removal Date

25/10/2015