Customer Relations Officer (Easy-Buying)- Full Time

Job description

Job ID

337785BR
Work Area

Customer Relations
About the job

ABOUT THE JOB
Reporting to the Manager & Team Leaders in Easy Buying Section of Customer Relations Department, you will be the liaison officer and work with the team to provide a positive customer-serviced experience for our customers.

YOUR ASSIGNMENT
Your tasks will include:
·  You handle and resolved customer enquiries and complaints, exchange and returns claims, IKEA Family Member Card issues and other related customers enquiries.
·  You handle enquiries from phone in customers and provide service recovery of IKEA's external contractors.
·  You will follow up on Delivery when stocks arrived cases, No Stocks cases and manage Cash on Delivery cases and payment has not been collected
·  You will check accuracy of purchase orders and hand it over to customers or home delivery team in merchandise pick up section
·  You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job
·  You ensure that after-sales service is provided in positive and efficient manner.
·  You work with the department to ensure the department goals and action plans and implemented and follow up.
YOUR PROFILE 
Your knowledge, skills and experience include:
·  You are a team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set.
·  You have a warm personality with strong interpersonal and communication skills.
·  You are able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations.
·  You are able to work in an extremely face-paced environment and skilled at multi-tasking and be able to deliver within the deadlines.
·  You have basic knowledge of PC and enjoy hands on role
·  You can commit to work on shifts during store operating hours, weekends and ph
We have 2 Full Time Positions (42.5 hours) per week (5 days work week inclusive of weekends and ph)

GROWING TOGETHER 
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
Location

Singapore ( Tampines )
Job Title

Customer Relations Officer (Easy-Buying)- Full Time
Country

Singapore
Full Time - Part Time

Full Time
Job Type

Permanent
Additional Information :

"We will use the information you have provided to us in your CV to assess your application and your suitability for employment with us. In the event your application is not shortlisted, we would like to keep a copy of your CV in case there are any other opportunities that may arise in the future for which we think you may be suitable and for our own administration and statistical analysis purposes. For the avoidance of doubt, we will retain your CV for a period of one (1) year and thereafter, we will destroy your CV."