Customer Relations coworker- Contact centre

Job description

About the job

ABOUT THE JOB
To drive sales growth and sustained long-term profitability by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:

-secure an easy buying process from home to home
-understand and match customers' needs and expectations now and in the future
-provide an aftersales service for our customers after they purchase

The aim is to use our skills via the telephone to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile. Every customer counts.

YOUR ASSIGNMENT
Your tasks will include:
·  To be helpful and friendly in approach to customers choosing to contact us by telephone, always aiming for a win-win situation and for repeat business
·  To have the knowledge, confidence and desire to resolve customer complaints. To deal positively and quickly with any issues they raise
·  To value other colleagues' ways of working and learn from those who work differently because we are most effective when we work together and amplify each other's efforts
·  To know our daily and weekly service targets and use this to drive and improve service delivery
·  To understand the importance of accurate stock inventory and how my own actions impact on this YOUR PROFILE
Your knowledge, skills and experience include:
·  Experience of customer focus and customer service
·  Ability to work alone but also as a team player
·  Experience of working in a high volume fast-paced retail environment
·  Computer literate
·  Experience working on the telephone GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information :

We have a fantastic opportunity in IKEA Milton Keynes to be a part of the expanding Customer Relations team. We are looking for co-workers that are ready to succeed, customer focused and career minded! We are offering contracts of 20 hours.

We offer some fantastic benefits here in IKEA which are detailed below:

Benefits

Holidays
• Co-Worker Discount
• End Of Year Present
• Tertials
• Long Service Award
• The IKEA Support Line
• Life Insurance
• Pension Scheme
• Family Friendly Policies
• Childcare Vouchers
• Marriage Day
• Civil Partnership Day
• First Day Of School Leave
• Payroll Giving To Charity
• Subsidized Staff Restaurant
• Company Sick Pay
• Bereavement Leave
• Uniform
• Compensation Leave
• Interest Free Loans

Hourly Rate: £8.25

If you have the flexibility to fulfill a part time contract, apply now - we look forward to receiving your application to IKEA MK!

Job ID

260269BR

Removal Date

12/11/2016