Customer Relations Co-Worker *Warrington* - IKEA - Warrington - Wizbii

Customer Relations Co-Worker *Warrington*

  • By IKEA
  • Warrington (United Kingdom)

Job description

About the job

PURPOSE OF THE JOB I ensure my department/work area is effective for my customers’, and cost-efficient for my store. I handle complaints and claims efficiently and with empathy. I handle payments in an efficient, accurate and friendly way. I always aim to create a positive experience for our customers so they will want to return and shop with us again and again. I actively work towards fulfilling the four tasks of the store: • To act as a highly efficient, and staffed, sales mechanism. • To show home furnishing solutions full of inspiring home furnishing ideas. • To serve as a well-qualified home furnishing specialist. • To provide a day out for the whole family.

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• My priority is to ensure my work space is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed.
• I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
• I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
• I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• I know how to assemble IKEA products so I can assist customers who have difficulties assembling them. I also exchange component parts when they are needed.
• I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone
. • I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues.

3 x 24 and 2x16 hour contracts per week available. To work 4/5 out of 7 days, this includes 3 out of 4 weekends and shifts between 8am and 11pm. Some weekday daytime availability is required.

Closing date: 25th September 2018

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About IKEA

L’histoire débute en 1943 avec la création d’IKEA par Ingvar Kampard. Entreprise suédoise, IKEA est spécialiste dans la conception et la vente de mobilier en kit ou prêt à poser. Initialement centrée autour de la vente d’objets tels que des stylos, des cadres photos ou des nappes, c’est en 1948 que les meubles font leur apparition. Le premier magasin IKEA ouvre ses portes en 1958 en Suède. Aujourd’hui, acteur mondial présent dans plus de 40 pays, le groupe réalise 27 milliards d’euros de vente et emploie 139 000 personnes. Son siège social est basé au Pays-Bas.

En France, l’enseigne compte 29 magasins et prévoit l’ouverture prochaine de 3 magasins d’ici 2016. Au total, IKEA France estime à terme le nombre de magasins sur le territoire français à 40 voire 50. La philosophie de l'enseigne repose sur la production de produits uniques de qualité à des prix accessibles via une vaste gamme de produits d’ameublement esthétiques et fonctionnels. 

285 vacancies open at IKEA

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