Customer Distribution Order Service Process Expert (expansion)

Job description

About the job

Customer Distribution Order Service Process Expert (expansion)

Location: Shanghai China

About Customer Fulfilment
The IKEA Group faces an exciting and challenging future ahead in the transformation into becoming a multichannel retailer where customer fulfilment will be crucial to deliver our long term ambitions. Customer Fulfilment has the global responsibility for making IKEA products & core services available for customers wherever and whenever they choose to buy them.

IKEA Distribution Service Asia Pacific is the professional logistics partner that is enabling IKEA to become the world's leading multichannel home furnishing retailer by delivering a positive customer experience. Our Culture and Values are at the heart of everything we do. We have an ambitious growth agenda which presents exciting opportunities for people who want to develop and grow together with IKEA.
Today we have around 800 co-workers working in Australia, China, Japan, India, and South Korea. With 7 logistics units located in Asia Pacific, we today support 50+ IKEA stores in this region.
By 2025, we will have 1,600+ co-workers, 40+ logistic units supporting 130+ IKEA Stores.

CDOS team is responsible for maintaining an efficient replenishment of CDC/CPUs, controlling the Range-set up, monitoring the order flow and securing a qualitative information flow to concerned parties, we are going to run customer distribution in 5 AP markets (CN/JP/SKr/AU/IN)

About You

You need to have:

·  Relevant experience in logistic/supply chain. E.g. RST, RSI, CDOS, IOS, etc. project experience will be plus.
·  A sense of urgency to resolve issues during stock guild-up, and taking accountability for the end result
·  Use creative problem solving skills in conjunction with IKEA's core values
·  Communication and partner with co-workers across the organization
·  Fluent English
·  3-5 years commitment in this function as we are building and establishing a totally new function in AP

Knowledge:

·  Logistic competence or relevant education would be an asset
·  Good knowledge of customer orders/replenishment administration systems can be an advantage
·  Numeric skills
·  Experience from other part of supply chain can be a plus
·  Willingness to work with different IT systems

About the job

·  Be sub-project leader for stock build up to new CDC/CPU in AP and be a key contributor in new CDC/CPU project led by Multi-Channel Network
·  Coordinates all stakeholders in replenishment project to work together to secure goods availability goals met before CDC/CPU opening at lowest possible cost
·  Represent CDOS AP and contribute improvement workgroups and secure the implementation of improved processes, working methods and tasks descriptions in AP

If you are interested please send your application before July 15 th 2017 .

Job ID

286789BR

Removal Date

14/07/2017