Customer Contact Centre Agent, Singapore (Temp, Aug 2016 - Jan 2017)

Job description

About the job

Who are you?
You are fluent in English and Mandarin, and have at least 1 year of experience in a customer facing role, preferably in a customer support function or a call centre, in a fast-paced service/retail industry. You share our belief that customer loyalty is a key to business success, and are passionate about home furnishings and customer service.

You enjoy interacting with people, communicate well, and have the desire to improve the experience of our customers. Problem-solving, negotiation, and building trustful relationships come naturally to you.

You are also self-motivated, calm, empathetic, and customer focused.You know your business processes and how the customers perceive their situation, have the ability to prioritise, resolve, and make customers' needs known.

As a contact centre agent, you are expected to contribute positively to your individual development, as well as your fellow co-workers by engaging in best practice sharing, process improvements and customer focused solutions sharing.

How is thejob?
You will report to the Customer Contact Centre Team Leader, and will be responsible for providing an exceptional level of service to customers to support the IKEA stores in Singapore.

You will be expected to perform to the basic expectation of meeting your given metrics. In addition, you will be expected to adhere to your schedules where applicable. Your major mode of work will include answering inbound calls, making outbound calls, replying to emails, following up on cases and working on webchat/live chat cases.

Additional Information :

All applications must be submitted via IKEA.sg/careers latest by 31 August 2016.

We will use the information you have provided to us in your CV to assess your application and your suitability for employment with us. In the event your application is not shortlisted, we would like to keep a copy of your CV in case there are any other opportunities that may arise in the future for which we think you may be suitable and for our own administration and statistical analysis purposes. For the avoidance of doubt, we will retain your CV for a period of one (1) year and thereafter, we will destroy your CV.

Job ID

234028BR

Removal Date

30/08/2016