Country Product Quality Analyst (f/m/d)

Job description

StellenID

348045BR
Arbeitsbereich

Verkauf
Über die Stelle

ABOUT YOU
As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance and growth. You are motivated by improving IKEA customers’ product quality experience through high quality products.

For this role we believe you have minimum 5 years of experience in Product Quality or similar and delivering results. Further, you have experience in working with customers in a retail or service environment as well as working across functions.

You have broad knowledge of IKEA concept, brand objectives, IKEA Culture & Values and vision as well as IKEA tools, methods, and processes. In addition, you have broad knowledge of INKGA Group strategies, priorities and business planning processas well as direction setting, creation of strategic and operational goals and plans including follow up on KPIs. On top of this, you have broad knowledge ofMS Office with a strong focus on Excel. Your knowledge of the product quality deviation process and the roles of the involved stakeholders as well as the different processes on store level and how they contribute to the product quality deviation process is extensive. You also have good knowledge and experience of IT systems that are related to Quality as well as materials and substances and their relation to quality including circularity, sustainability and recycling. You possess good change and stakeholder management skills and know how to apply these in an extremely ambiguous environment requiring cross functional collaboration.

You have ability to understand the role of Commercial and Product Recovery as an integrated part of the IKEA business. Furthermore, you have strong interpersonal, networking and communication skills as well as good analytical and problem solving skills combined with ability to prioritise and make decisions with speed and simplicity.

ABOUT THE JOB
In the role as Country Product Quality Analyst, you are responsible for driving product quality improvement by coordinating the product quality work in the market, as well as taking on a store focused responsibility to improve overall competence within the area of reporting skills.

You will:
·  Act as a member of the PQR&C (Product Quality, Recovery & Compliance) team and proactively contribute to PQR&C plan/output in order to deliver to the common objectives and goals
·  Contribute to the product quality work in the retail market, ensuring that the home furnishing range is always fulfilling both the customer expectations and the IKEA internal requirements
·  Lead the analysis of possible product quality issues, based on agreed business & customer parameters, and secure that the finding are investigated on stock
·  Collect, analyse and report quality deviations from stores and other retail stakeholders and ensure customer oriented and timely resolutions
·  Facilitate product quality case management & coordination of market specific product quality reports and claims
·  Secure that all retail unit & market product quality findings are investigated centrally and efficiently shared among units
·  Coach and re-direct, where necessary, the units in common & best practice product quality deviation reporting & sales stop processes, ways of working, tools and KPIs
·  Ensure that market stakeholders are kept informed about Product Quality deviations and/or risks
·  Ensure good cooperation with Inter IKEA departments, such as Quality Support Centres & Range &and Supply Business Areas
·  Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
·  Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA  
This role is located in Hofheim/Wallau.

About this work area
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.

Standort

Wiesbaden ( Wallau )
Stellenbezeichnung

Country Product Quality Analyst (f/m/d)
Land

Deutschland
Vollzeit - Teilzeit

Vollzeit
Job Möglichkeiten

Unbefristet
Weitere Informationen :

WHY YOU WILL LOVE US
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

WHAT WE ALL HAVE IN COMMON
• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

WANT TO APPLY?
Warmly welcome with your application by uploading through the recruitment system at Jobs@IKEA.
Last day for applying is 3rd of March.
Applicants with disabilities and with equal qualification will also be preferentially considered.