Commercial Activity Leader (Assistant Commercial Activity Manager)

Job description

About the job

IKEA PENANG
The first IKEA store in Malaysia northern region, Penang, will open by 1st quarter 2019 and we are now hiring our store team. The successful candidate must attend on the job training at IKEA Cheras or IKEA Damansara in the initial 6-12 months before the Penang store opening.

ABOUT THE JOB
To optimise sales and create sustained long-term profitability by generating more traffic to the IKEA store and IKEA website by using all available internal and external media. You drive the vitality calendar in the store and online. You work in collaboration with the commercial team and local marketing responsible to lead and implement successfully the commercial calendar throughout the store and online. You do this by using your knowledge of the IKEA product range, the local market, competition, IKEA customers and the experience and expertise of your colleagues.

YOUR ASSIGNMENT
Your tasks will include:
·  Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfill the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
·  Lead and communicate the commercial calendar and store activity plan to store colleagues in a way that motivates them to take ownership for their part in achieving the overall goals.
·  Secure the vitality of the IKEA store and IKEA website in all media by working closely with your store commercial team and using good examples from other stores to ensure customers feel inspired to visit the store more frequently.
·  Ensure a qualitative and efficient implementation in your store through clear communication and secure that all functions take responsibility for delivering their part.
·  Know your local market potential and work with your team and other functions to ensure the IKEA Brand is relevant locally throughout the different sales channels.
·  Possess excellent knowledge of the IKEA product range and services, national priorities, volume commitments, local market conditions and local store competitors. You will use this information to add to, support and drive the store commercial calendar.
·  Act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
·  Analyse your activity performance: identify successful activities, solutions and ideas, and use this information to improve your planning of future activities.
·  Understand the impact of your actions and activities on the financial results of the store and know which results you have influence over.
·  Understand the IKEA social and environmental commitments and know how you can contribute to sustainability
YOUR PROFILE
Your knowledge, skills and experience include:
·  Understand the competitors and your local market.
·  Skilled in creating a high commercial performance.
·  Understand how to work with sales figures and sales goals.
·  Business-minded and result-driven with a customer focus.
·  Experience of setting action plans and setting and following up on goals.
·  Self-reliant and motivated with a proven ability to work as part of a larger team and cross functionally.
·  Experience of working in a fast-paced environment.
·  Good analytical skills Good communication skills.
·  Ability to engage a receiver by creating a passion for your plans.
·  Ability to make quick decisions and take personal initiatives.
·  Ability to prioritise and organise your own work to make efficient use of the time available. Please apply by 15 Jan 2018 viaour job page: www.IKEA.com.my

GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information :

All applications must be submitted via our job page: IKEA.com.my latest by 15 Jan 2018.

We will use the information you have provided to us in your CV to assess your application and your suitability for employment with us. In the event your application is not shortlisted, we would like to keep a copy of your CV in case there are any other opportunities that may arise in the future for which we think you may be suitable and for our own administration and statistical analysis purposes. For the avoidance of doubt, we will retain your CV for a period of one (1) year and thereafter, we will destroy your CV.

Job ID

291278BR

Removal Date

15/01/2018