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About the job

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ABOUT THE JOB To strengthen IKEA as the employer of choice, the IKEA Shared Service Center (SSC) HR Support Specialist provides a quality service (i.e., accurate and timely answers) to all IKEA co-workers who contact the SSC with Benefits, Payroll, and general HR questions.

YOUR ASSIGNMENT Your main tasks will include:
· Provide co-workers with information and /or resolutions regarding HR Policies and Procedures, including HR Systems, Benefits, Compensation and Recruitment
· Maintain incoming call, email and mail volume from co-workers and respond in a timely and professional manner adhering to all IKEA SSC policies and procedures.
· Responsible for continuous learning to ensure SME level responses and administration of IKEA Policies and Procedures, Benefits, Relocation (Domestic and International), Payroll, Compensation, and Recruitment.
· Consult with co-workers and provide, training, accurate responses and support in problem resolution for IKEA co-workers regarding IKEA Policies and Procedures, Benefits, Relocation (Domestic and International), Payroll, Compensation, and Recruitment.
· Consult with and provide support to the SSC teams (Benefits, Relocation, Payroll, Compensation, and Recruitment) Conduct research and provide sound judgment and/or resolutions on co-worker issues by collecting pertinent information, developing and managing case volume, spreadsheets, procedures/processes and providing an acceptable solution that either meets or exceeds the service goals of the SSC.
· Provide customers with a forum to express concerns and react in a professional and empathic manner Use available resources to educate yourself on products, services, and customer interaction techniques
· Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers. Assume responsibility for other tasks and projects as assigned. YOUR PROFILE Your knowledge, skills and experience include:

· 3 – 5 years experience in a shared services/call center environment for a large national company.
· 1 – 3 years experience with SAP, HRMS, PeopleSoft HRMS or other related HRMS software.
· 1 – 3 of experience in Human Resources experience, including concepts and administration of Payroll, Benefits, Compensation, and/or Recruitment. Basic understanding of Federal, State, and Local legislative employment and health care laws and regulations
· Demonstrated Strong Customer Service experience
· Strong oral and written communication skills
· Demonstrated proficiency with the use of a computer and software applications including Microsoft Office.
· Associates Degree or four year college degree from an accredited university in Human Resources, or other related fields preferred.
· Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
· Contribute as a dynamic, action-oriented team member that is self-motivated and confident in making decisions utilizing independent judgment.
· A clear understanding of and a passion for IKEA's core values.
· Strong interest in home furnishings.
· Strong customer service skills and a demonstrated ability to design from the customer perspective.
· Strong desire to ensure a safe, profitable, and efficient environment for co-workers and visitors.
· Strong interpersonal, communications, analytical, problem-solving, and organizational skills with a highly developed service focus.
· Strong decision-making skills with the ability to influence and act based on fast-paced and perpetually changing environment.
· Ability to contribute as a dynamic, action-oriented team leader that is self-motivated and confident in making decisions utilizing independent judgment.
· Ability to communicate and partner with co-workers across all levels of the organization.
· Ability to maintain confidentiality.
· Ability to utilize existing resources and locate new resources to assist in resolving complex situations. GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information :

This position is located at the IKEA US Shared Service Center in Baltimore, Maryland.

Applicants must have availability of 11:30am - 8:00pm Monday-Friday, and 9:00am - 6:30pm Saturday and Sunday.

IKEA provides a comprehensive benefits package to help you achieve your personal and wellness goals including:

•Health and Rx insurance – rated at Platinum and Gold (Medical and Rx is available for those co-workers who work 20+ hours per week)
•Dental insurance
•Vision – free for full time co-workers, slight cost share for part time co-workers
•Health and Dependent care FSA’s
•Company paid and Voluntary Life Insurance
•Tuition reimbursement
•401(k) with Company Match
•Loyalty Bonus towards Retirement – TACK program
•EAP
•Short and Long term disability (Short and long term disability is available for co-workers who work 20+ hours per week)

Other great benefits include:

•Work/life balance
•Generous PTO and paid sick time
•Store discount
•Training and development
•Meal discount

Job ID

329836BR

Boiler Plate

BoilerPlate">The IKEA Group is a world leader in the home furnishing business. We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. IKEA stores offer more than 9,000 affordable home furnishing products and solutions. The IKEA Group owns and operates 321 stores in 28 countries (as of April 10, 2015).

Removal Date

09/28/2018