Click here for job details>After Sales ( Customer Service) Co-worker 12 to 20 hrs/wk

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About the job

Aboutthejob"> After Sales ( Customer Service) Co-worker 12 to 20 hrs/wk

ABOUT THE JOB
· To provide a positive customer service experience in the Returns and Exchanges area to strengthen IKEA's position as the best home furnishings store.
YOUR ASSIGNMENT Your tasks will include:
· Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution.
· Identify customer needs prior to processing transactions & minimize wait times by accurately completing transactions
· Work within the IKEA guidelines when resolving customers issues
· Handle complaints and claims in a friendly and efficient way
· Record and update information about after sales cases accurately onto the required systems
· Safely handle and inspect merchandise that customers bring into the store or that are being picked up by customers
· Adhere to inventory control and safety and security procedures
· Offer solutions to frequently asked questions
· Create a positive experience for our customers and co-workers.
· Use available resources to educate yourself on product features, services and customer interaction skills.
· Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers.
· Assume responsibility for other tasks and projects as they occur
YOUR PROFILE Your knowledge, skills and experience include:
· Have the confidence and desire to resolve customer complaints
· The ability to work independently and as a team member
· Value different ways of working and learn from others
· Ability to take initiative and ownership
· Strong organizational skills, problem solving skills and computer aptitude.
· Ability to strive in a fast paced environment
· A proactive and courteous customer approach
· Good communication skills
· Willingness to share your knowledge and learning
· Ability to lift 50 lbs. (25 kg)
· Ability to work in a fast paced, physically demanding environment
· Open and flexible availability (weekdays, evenings, weekends, and holidays); evening and weekend availability required
· All potential candidates will be required to complete a back check
GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

Job ID

330999BR

Removal Date

10/30/2018