Checkout Co-worker

Job description

About the job

ABOUT THE JOB

To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:

secure an easy buying process from home to home, and

understand and match customers' needs and expectations now and in the future.

Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.

YOUR ASSIGNMENT
Your tasks will include:

Customers

My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.

I have the knowledge, confidence, and desire to make customer payment easy.

I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.

I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.

I use the till to accurately register products and register payment from customers according to given routines.

I ensure our store is a safe and secure environment at all times for visitors and colleagues.

Commercial/Business

I optimise the relationship with our customers when they pay for products, in order to drive increased customer satisfaction, creating the desire for them to want to return and shop with us over time. I do this by:

understanding the importance of accurate stock inventory and how my own actions impact on this.

understanding global solutions, tools and working methods and the IKEA Concept and ensuring I use the appropriate manuals and other education tools to support me in maximising our customers' shopping experience.

contributing to the check-out action plan and taking ownership for my part in its delivery.

listening to feedback from customer when given and passing this on to my manager.

People

I am available to help and support colleagues when needed.

I work together with other functions to improve the shopping experience for our customers in order to generate more sales.

I value other colleagues' ways of working and I learn from those who work differently to me.

I pass on my knowledge to colleagues and encourage them to do the same.

I keep my colleagues informed so that they can perform their roles effectively.

I am responsible for my own development and look to my manager to support me in improving my competence.

Financial

I know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan.

I know our daily and weekly service targets and this drives me to improve our service delivery.

I have an overview of the store and customer relations action plans and understand how our action plan supports this.

I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.

I follow cash handling procedures to ensure the security of money handling.

I look for more effective ways of working to reduce costs.

YOUR PROFILE

PREVIOUS EXPERIENCE AND SKILLSEssential

PreferredPrefe

Ability to use and take personal initiative

Ability to make decisions

Demonstrates a polite and friendly manner

Face-to-face customer service experience

Enthusiastic about work and working with others in a team

Experience of working in a fast-paced environment

People

I am available to help and support colleagues when needed.

I work together with other functions to improve the shopping experience for our customers in order to generate more sales.

I value other colleagues' ways of working and I learn from those who work differently to me.

I pass on my knowledge to colleagues and encourage them to do the same.

I keep my colleagues informed so that they can perform their roles effectively.

I am responsible for my own development and look to my manager to support me in improving my competence.

Financial

I know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan.

I know our daily and weekly service targets and this drives me to improve our service delivery.

I have an overview of the store and customer relations action plans and understand how our action plan supports this.

I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.

I follow cash handling procedures to ensure the security of money handling.

I look for more effective ways of working to reduce costs.

0

A flexible approach/open to change

Good attention to detail

Good at quickly building rapport

Assertive and able to remain calm and controlled when faced with emotional customers under stressful times

Ability to prioritise and organise own work to make efficient use of time available

Ability to handle several tasks at the same time.

Computer literate

Self-reliant and motivated with a proven ability to work as part of a larger team

Your knowledge, skills and experience include: GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information :

Available to work evening and weekends

Job ID

272253BR

Removal Date

09/02/2017