Cashier Team Support

Job description

Who you are

• You love challenges…you seek them to solve them (not to create them, though!)
• You are looking to progress your career with IKEA and want to grow your leadership skills and experience
• You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
• Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly
• Your coordination skills are top notch – you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or
something like that!)
• You are quite comfortable with computers and are generally technology-savvy
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Your responsibilities

• Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to provide memorable customer service and problem solve in a fair and timely
manner
• Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
• Maintaining an ongoing awareness of daily and weekly service/delivery targets
• Support in administrative duties, cash-closing procedures, and processing sales reports
• Oversee break schedules and overall scheduling needs
• Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations
action plans
• Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
• Always look for ways to improve our current processes and share ideas with Leader
• Assist team members with additional duties, as required

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Team Support

Part-time: 30+ hours per week (Including Weekends)

Address: 3320 Jacombs Road, Richmond, British Columbia V6V 1Z6

Internal application deadline: July 16, 2022.

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.