Business Analysts - Customer Analytics and Insight

Job description

About the job

Business Analysts with focus on Customer Analytics and Insight - Business Solutions Retail & Expansion – IKEA Group

Do you want to be an important part of IKEA's growth? We are investing heavily to develop IKEA into the future. This means for example delivering one of the world's biggest multichannel programs. It also means developing a number of solutions to meet the needs of our customer and co-workers today and tomorrow. - Come and show us!

About you
We are looking for Business Analysts who show openness, willpower, drive and are challenged of working in a fast paced environment. You are a team player with a business mind and you know the importance of building cross functional relationships with both internal partners and vendors. You are motivated by enabling business opportunities through IT Solutions.

We value your analytical, technical and reflective mind-set for his role.

We also believe you have:

·  Knowledge in the area of customer analytics.
·  Background in understanding and exploring data with focus on customer insight.
·  Knowledge and experience in business analysis, requirements engineering process and configuration management.
·  Good knowledge within the assigned solution area, its roadmap, life cycle management as well as the IT solution/platform.
·  Basic understanding of project and software lifecycle management.
·  Have an understanding for IT and how IT can support business improvements and new ways of working.
About the Job
Business Solutions Retail & Expansion takes responsibility for all business solutions connected to the retail and expansion organisation. In close cooperation with our retailers, currently located in 28 markets worldwide, we develop new solutions and keep existing ones relevant and running. Our aim is to generate happy customers and happy co-workers, and by that contribute to our growth. Within our organisation we gather competences in solution management, project management, service management and architecture.

Currently, we are looking for Business Analysts to join us in Solution Area Amplify within the team Customer Insight with focus on Customer Analytics. The role will focus on finding and understanding data connected to customer interactions and behaviours. By understanding the data and being able to drive changes in processes, ways of working and IT landscape. It's about identifying customer insight, seeing new opportunities and drive the changes.

About the assignment
As a Business Analyst, you are responsible for, identifying, documenting and managing all business requirements for a solution, so that the solution meets the needs and expectations of the users, and other internal or external stakeholders.

In this role you will:

·  Identify and understand customer behaviours by using multiple data sources.
·  Analyse customer interactions to understand customer behaviours.
·  Understand Business and marketing aspect in a big retailer.
·  Create, update and drive changes to operation modules and ways of working within Business organisations.
·  Support with definition and validation of design for business development activities (project & releases) in cooperation with the solution architect and vendor resources.
·  Support BAT, UAT planning, preparation & execution, including test case definition and drive acceptance.
·  Contribute to the creation of solution documentation in co-operation with process/business teams and IT vendors. Contribute to the creation of the ‘learning offer' for the solution including training materials and delivery of training.
Application
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life a home, you have exceptional opportunities to grow and develop together with us. The position reports to the Solution Team Leader for Customer Insight. This position is based at our office in Malmö (Hubhult) but you need to be in Helsingborg at least 2-3 days a week.

If you have job specific questions, please contact Karl Bosund at . If you have any questions about the actual recruitment process, please contact our Recruitment Coordinator, Simon Gabrielsen at .

Please send your application in English no later than August 5 th 2017 and note that we do not accept applications by email

If you want to be part of something big, this could be the right challenge for you. We are looking forward to getting to know you soon! Welcome with your application!

The IKEA Group is a world leader in the home furnishing business. We are a value-driven company with a passion for life at home. IKEA Group is responsible for global support and business development of the IKEA Retail organisation. It is our responsibility to lead the development of all channels and media, to support the development in our retail markets as well as to lead the positioning of total IKEA. These directions aligned to each other will contribute to fulfil our main objectives, to be the leader of life at home, gain long term profitability and growth.

Job ID

287103BR

Removal Date

05/08/2017