ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

Why we will love you

***Must be in a commutable distance to Baltimore, MD***

You care about making a positive impact in the world.  You understand greatness requires thinking differently.  An inclusive and accepting work environment is important to you.  

 A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.  Join our team and start a better life for yourself.

What you'll be doing day to day

• Drive performance optimisation within the area of expertise to maximise customer satisfaction and business
growth
• Share knowledge, news and ways of working connected to the area of expertise, to enable Resolutions
Generalists to always have a customer mindset and secure a great remote customer experience, thus
building trust in the IKEA brand
• Evaluate skill performance within the area of expertise, suggest improvement areas and via Remote Team
Leaders enable Resolutions Generalists to work on potentials and build on strengths, thus contributing to
reaching individual and team goals
• Carry out local learning delivery, as well as review and validate the content of learning in order to secure
local relevance and a high level of competence among Resolutions Generalists
• Collaborate with, and provide feedback to, multiple stakeholders across Ingka connected to the area of
expertise, to be able to update Resolutions Generalists on activities with resolutions impact and secure that
Remote Customer Meeting Point (RCMP) perspectives continuously influence relevant processes and are
represented in all relevant forums
• Collaborate with Knowledge Specialists to secure that content connected to the area of expertise is
communicated in a qualitative and accurate way
• Ensure collaboration with Experience Design team and contribute with guidance on detailed steering of
ongoing initiatives in connection to the area of expertise in order to ensure that the quality of the outcome
matches the expectations
• Secure active participation in relevant parts of the Remote Partner meeting cadence
(daily/weekly/monthly/tertial) in order to enable close collaboration with Remote Partners
• Regularly provide customer support directly to the customer (through all remote channels), to develop and
keep own expertise up to date as well as to maintain customer focus and communication skills
• Adhere to most up to date ways of working for digital solutions to secure smooth operation of internal
processes thus optimising the customer experience
• Put IKEA social and environmental commitments into practice thus contributing to sustainability

Together as a Team

We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.

Apply now!

***Must be in a commutable distance to Baltimore, MD***
TYPE: Permanent, Fulltime, Hourly
BENEFITS ELIGIBLE: Yes
PAY: $20.60 to $26.44

IKEA offers competitive benefits and perks, such as medical and Rx, dental, vision, 401k, meal deals, store discounts, autism coverage, parental leave, pet insurance, education assistance, and more!

QUALIFICATIONS