ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People !

Job description

I ensure:

·  Our check-out service is fast and efficient for our customers’ and cost-effective for the IKEA store. payment is handled in a reliable, efficient, accurate and friendly way.
·  customers are guided to the appropriate check-out support to the check-out co-worker in their daily work.

My aim is to create a positive experience for our customers, so they will want to return and shop with us again. We use the IKEA tools and expertise of our colleagues to support us in achieving this.

Key Assignment

     My priority is to give our customers a positive payment experience by ensuring:

·  The check-out area is in shape as new, our check-outs are efficiently equipped at all times throughout the day, co-workers are ready and available to help customers.
·  I secure our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way.
·  I am available to support the check-out co-workers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers.
·  I spend my working time in the check-out area, supporting the check-out co-workers and ensuring customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.
·  I follow up on the queuing policy and waiting times in the check-out area and take action to ensure we keep the agreed goals.
·  I guide customers to the appropriate check-out.
·  I ensure spot checks are conducted every day, securing proper payment from customers.
·  I ensure our store is a safe and secure environment at all times for visitors and co-workers.
Qualification

·  Self-reliant and motivated with a proven ability to work as part of a larger team
·  Ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available
·  Ability to plan staffing of cash line according to the customer flow.
·  Experience of actively meeting customer needs through understanding your customers in a service industry
·  Experience of working in a fast-paced environment
·  Experience of check-out service gained in the retail industry. 
·  Ability to adjust the style of communication to get the message across to the receiver
·  Confident decision-maker
·  Good analytical skills
·  Computer proficient
More Information

* Local employment regulations applies