ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

Who you are

As an individual you are business-minded and result-driven with a customer focus. You have experience of working in a customer- and commercial-oriented business. You are confident in approaching and talking to people in a proactive manner. Interest in people’s everyday life at home and home furnishing. You are enthusiastic and able to work with others in a team. Open to change/highly flexibility along with the ability to take personal initiatives. You have excellent attention to detail and ability to prioritize and organize your own work to make efficient use of the time available.

For this role we believe you are also the following:
• Passionate for selling, reaching your goals and getting the best for IKEA customers.
• The IKEA values accurately reflect your own values. Interested in people’s everyday life at home and home furnishing.
• You enjoy working in a fast-paced and future-oriented environment.
• You are hungry for knowledge and a desire to increase your skills in order to benefit the IKEA business and grow personally.
• You have the right attitude and behavior to sell actively and help customers to buy. Understanding of customer behavior.
• You have an understanding and active use of the Selling the IKEA way manual.
• You possess the knowledge of the IKEA product range, including service products and basic range presentation know-how.
• You also know about sales steering, sales location management/sales space capacity and computer literacy.
• You are good at active selling and at creating satisfied customers.
• You are confident in approaching and talking to people in a polite and friendly manner.
• Enthusiastic and able to work with others in a team.
• Able to organize your own work and make efficient use of your time and to work with a high sense of urgency.

Your responsibilities

Your responsibilities include optimizing the IKEA shopping experience in your shop to secure satisfied customers and increase sales. Maximize sales in your area of responsibility using knowledge of your particular product range, your top sellers, the local market and customers. You use IKEA tools and the experience and expertise of your colleagues. You support the efficient working of the IKEA mechanical sales system to ensure the continued success of the IKEA Concept.
You contribute to fulfilling the four tasks of the IKEA store: a) to act as a highly efficient, and staffed sales mechanism. b) to show home furnishing solutions full of inspiring home furnishing ideas c) to serve as a well-qualified home furnishing specialist. d) to provide a day out for the whole family.
Your responsibilities also include the following:

• You actively approach customers who you see require additional help.
• You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues. You understand the store and department action plans.
• You take responsibility for your department goals and know how you contribute. You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
• You lead and/or support the implementation of planned commercial activities involving your department throughout the store.
• You ensure you maximize sales whilst maintaining profitability by knowing and actively steering towards the topselling and prioritized products (e.g. overstock/övertag).
• You demonstrate the ability to analyze and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
• You are familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!