ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

Who you are

• You love customers and are confident in approaching them in a polite and friendly manner.
• You are passionate about actively offering all the services available in the IKEA store to help customers make informed choices, which results in a great shopping experience.
• You have experience within sales or customer service.
• You have availability for a minimum of 2 months training in mainland Portugal (with all expenses paid by the company).

A day in your life with us

• Maximising sales by ensuring your area of responsibility is clean, tidy, fully stocked and correctly priced. You also ensure your products are in perfect condition at all times.
• Analysing sales space capacities based on system parameters to secure high stock availability.
• Being passionate about the products you sell and actively learning about their features and benefits.
• Actively approaching customers to identify their needs by asking the right questions, and advising them on the best solutions for their homes.

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

At IKEA / Ingka Group we believe everyone deserves to feel welcomed, respected, supported and valued, regardless of any identity dimension or life circumstances. We are committed to create a diverse work environment where everyone feels included and has access to the same opportunities. We want to reflect the society we live in and do not tolerate discrimination. It is based in these values that we work daily, because we believe diversity is the key to our success and inclusion is everyone’s responsibility.

What you need to know

• Portuguese (spoken and written) and Digital Skills are mandatory for this role. English (as a second language is preferred).