ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

At IKEA, it is so much more than a job.

We have a fantastic opportunity for a Sales Team Leader (Kitchens) at our Croydon store on a full-time, permanent basis working 39 hours a week. This is an exciting opportunity, and you'll be joining a great team!

WHAT WE OFFER
• Starting salary £26,600 based on Experience & Competence
• 39-hours a week contract, working 5 days in 7 and 1 in 2 weekends.
• We operate 7 days a week and so regular shifts may fall during the weekdays, late evenings, and at the weekend.
• Flexibility on availability to be discussed during interviews.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount and access to I-Benefits Discount Portal, helping you save £100s on high street retailers.
• Free and confidential Employee Assistance Program and Wellbeing Portal.
• X3 Life Assurance, enhanced statutory pension contributions, and interest free loans.
• Holiday on Christmas Eve and Christmas Day.
• A wide range of family-friendly policies and benefits.
• Commitment to your development throughout your IKEA career, starting on your first day.
• Kick up your feet and relax in our co-worker restaurant, with a variety of affordable hot and cold meals and snacks, and free healthy meal options.
• Free on-site co-worker parking.

WHAT YOU'LL NEED TO HAVE
We are Brand Ambassadors - we have sound knowledge of the IKEA product range, which we share, ensuring our ability to build trust with our customers. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept.

We are looking for someone who is confident in leading a team and who treats everyone in a polite and friendly manner. The ideal candidate will have a passion to inspire co-workers to achieve common goals, as well as great and demonstrable leadership experience. You should be hardworking and ready to go the extra mile to exceed our customer’s expectations.

As a person you have good communication skills that can help to build relationships and networks with people across different functions within the unit. You can prioritise and take decisions as well as follow up and communicate progress. You will be someone who believes in the IKEA Concept, has IKEA Brand Identity and lives the IKEA Culture & Values.

WHAT YOU'LL BE DOING DAY TO DAY
• As part of this role, you will be leading a team of Kitchen Designs Specialists and Sales Co-Workers.
• Every day on the shop floor, you lead by example; supporting and coaching co-workers.
• You will manage customer complaints and escalations in a diplomatic and professional way, working alongside Customer Services, to provide the best solutions for customers.
• Together with your team, you focus on putting the customer first in everything you do within the store.
• You work closely with the Sales Department Manager to ensure your shop is in excellent shape and fully stocked with the four merchandising basics always in place (priced, clean, well assembled, and available).
• You are passionate about the IKEA products in your store and share your knowledge with customers and your team.
• You proactively act on commercial opportunities, changing availability of products, customer feedback, local market and competition.
• You and your team actively steer to maximise sales and long-term profitability.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step: Please attach an updated CV with your application so we can get to know you better.

Second step: If successful, you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email janice.chalkley@ingka.ikea.com and I will be happy to help!