ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

At IKEA, it is so much more than a job.

We are looking to welcome you to join our fantastic Customer Services team based in our Leeds store. These positions are permanent, part-time roles.

In the IKEA world, we call this position a Customer Relations Co-Worker.

Expected Starting Date: 16th of September 2023

WHAT WE OFFER
• £10.90 hourly rate.
• Living Wage Foundation Employer.
• 20 hours weekly, working 4 days over 7 and 3 out of 4 weekends
• 24 hour contract working 5 days out of 7 and 3 out of 4 weekends.
• Working early mornings, afternoons and late evenings. Shifts between 9:30am - 9:30pm.

We operate 7 days a week to meet the shopping needs of our customers, this role will require availability to work during the day, late evenings, and full weekends.
We offer permanent contracts and advanced scheduling.
We are open to discussing flexibility that fits your lifestyle during interviews.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100s on high street retailers.
• Free and confidential Employee Assistance Program and Wellbeing Portal.
• X3 Life Assurance, enhanced statutory pension contributions, and interest-free loans.
• Holiday on Christmas Eve and Christmas Day.
• Family-friendly policies and benefits.
• Commitment to your development throughout your IKEA career, starting on your first day.
• Free parking and you can also enjoy a free hot or cold meal option every shift!

WHAT YOU'LL NEED TO HAVE
We are looking for co-workers who strive to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. They are passionate about ensuring that IKEA has a lifelong connection with their customers by always considering their needs.

WHAT YOU'LL BE DOING DAY TO DAY
This role is varied with no two days being the same; one minute you could be on checkouts and the next minute, you could be meeting and greeting our customers and assisting customers with returns, click & collect and processing home deliveries. This role includes some manual handling.

• You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
• Build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.
• You work together with colleagues in other functions to improve the customer experience.
• Provide an efficient and accurate checkout experience in the store while working with daily and weekly service targets to drive service delivery.
• Supporting customers with returns, click & collect and processing home deliveries.

WE CARE FOR THE PEOPLE
It takes diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Second step, shortlisted candidates will be invited to a group assessment evening.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email me at emma.jones4@ingka.ikea.com and I would be happy to help!