ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

WHAT YOU'LL NEED TO HAVE

• Good knowledge of budget process, cost and key performance measurements used to plan, follow up and steer the business.
• Good knowledge of IKEA concept in a multichannel environment to build and improve competence within the FF Unit and the market
• Good knowledge of the business plan process to support the creation of the store business plan for the market it belongs.
• Good knowledge of the financial, growth plan and respective connected year cycle.
• Good knowledge of sales steering and range management
• Knowledge of “Sales to Range to Space”, “Range to Space to Volume” principles and “Sales Space dimensioning”.
• Knowledge of the logistic industry and relevant trends as well being aware of customer behaviors/insights and the home furnishing market
• Good knowledge of IKEA Code of Conduct, regulations and legislation relating to health, safety and security and all relevant Standard operational procedures

YOUR RESPONSIBILITIES

• Secure high customer satisfaction at lowest possible cost in a multichannel scope for goods availability and customer order fulfilment.
• Responsible for leading and inspiring the logistics team by working closely with store commercial team and Country CFF team.
• Actively participate in the management process to create the store business plan and logistic action plan, using global and country input.
• Trigger and follow up on all logistic actions that support the country growth direction.
• Accountable for securing sufficient short-/ mid-/ and long-term Store Fulfilment capacity, in line with the commercial direction, changing customer behaviours (shift of Cash &Carry vs. Services flow) and range frame.
• Accountable for securing excellence in Store Fulfilment operations with focus on Retail Foundation, basics in operations, through an end to end process approach and supported by Commercial Reviews Accountable for monitoring and following up the Store Fulfilment performance in accordance to the Store- and Market BPL in order to take relevant actions to achieve the goals for growth, budget and excellence in operations.
• Actively work with IKEA Customer Satisfaction Survey, NPS (Net Promoter Score), IKEA Brand Capital report, I Share survey and Commercial Review results.
• Accountable for identifying, recruiting, retaining and developing talents in the Logistic department to secure a diverse, competent and high performing team to secure future succession.
• Responsible for positioning IKEA Retail and the IKEA Brand as responsible partners in lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmentally friendly way.
• Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach excellence in Store Fulfilment operations.
• Ensure that Store Fulfilment works in compliance with the IKEA Code of Conduct, internal IKEA regulations as in standard operating procedures and local legislation relating to health, safety and security and the environment.

ABOUT THIS WORK AREA

To contribute to a great meeting with the customer in all sales channels by ensuring a consistently high availability of our offer, with high quality and at lowest possible total cost. Enabling IKEA to become the world’s leading multichannel home furnishing retailer.