ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

Why we will love you

• Have a deep understanding of how service businesses work and the ability to gather and analyze information about the market.
• Be driven to grow and enhance our services, keeping the customer in mind.
• Be capable of tracking and measuring performance and using what you learn to make future improvements.
•Be good at building positive relationships with colleagues from different departments.
• Be self-motivated and able to work well as part of a team or on your own.
• Be quick to learn and make proactive decisions.
• You must be proficient in English, and knowing Slovenian is a bonus.

What you'll be doing day to day

• Lead country agenda in the field of Service offer (measurement, planning, financing, delivery, assembly and etc).
• Share information about the local market, customer needs, and trends with the Regional Service Experience team to help them create a complete service package, from planning and selling to designing and financing.
• Make sure that services are implemented correctly in different customer meeting points.
• Work closely with customer insights, sales, and customer journey teams to focus on meeting customer needs when developing services.
• Ensure that customers easily understand and can access our full range of services in physical locations like stores and collection points.
• Monitor and improve the way we communicate and provide services, in line with the guidance of the Country Service Experience leader.
• Help achieve our service sales targets by giving input on local market trends, tracking service sales, and managing the profitability of services in collaboration with other teams.
• Train local teams on our services to ensure a positive customer experience.
• Take the lead on promoting our services within the commercial team in the market, making sure they are well-integrated into our overall offerings.
• Develop, maintain, and update the Terms and Conditions for our services in the market.
• Lead the process of introducing new services or updating existing ones in the market, working with peers in the unit.

Our team within Ikea

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Apply now!

Join Customer Relations department and apply for the position online by 6.10.2023 in English language.