ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

WHAT YOU'LL NEED TO HAVE

• Broad knowledge of home furnishing the IKEA
way (living situations, style groups, store
communication)
• Broad knowledge of full product range
• Deep knowledge of range presentation the IKEA
way (layout as a commercial tool, store media,
display techniques)
• Deep understanding of life at home in the local
market and the outcome of market research, e.g.
IKEA Customer Satisfaction Survey, IKEA Brand
Capital
• Broad understanding of interior design and
trends that influence home furnishing
• Broad knowledge of how to identify and realise
opportunities for add-ons, cross-selling and
upselling
• Good knowledge of IKEA Concept and IKEA Brand
objectives as well as IKEA mechanical sales system
• Professional home furnishing knowledge both
inside IKEA and outside to get and build trust with
customers
• Good knowledge of IKEAs corporate identity, core
values and vision of creating a better everyday life
for the many people

YOUR RESPONSIBILITIES

• Keep up do date with customers life at home and their home furnishing needs in order to enable excellent customer
experiences
• Contribute with input in workshops by staying up to date and knowledgeable about home furnishing, retailing,
competitors and trends in order to generate creative ideas
• Actively translate home furnishing knowledge into locally relevant, functional home furnishing solutions to exceed
customer expectations and reflect home furnishing the IKEA way
• Secure high quality, simplicity, efficiency design using global tools and best practices
• Collaborate with co-workers in your assigned trinity team as well as Customer Relations for an effective
implementation of plan for daily work in your specified area
• Actively learn whole room design and interior design updated fashion trends and concept, and make full use of this
during communication with customers in order to satisfy customer needs and lead customers to buy in
• Stay knowledgeable about IKEA purchasing, design and after sales process to serve customer conveniently and
create efficient cooperation with trinity

ABOUT THIS WORK AREA

We deliver sustainable, extraordinary growth by
creating a new, unique, inspiring and convenient
meeting with the customers. We deliver a multichannel
experience that adds value to the many
people and inspires a home furnishing movement.