ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People !

Job description

A day in your life with us:

·  Contribute to the creation of the country business plan.
·  Support the development of a omnichannel checkout & easy buying experience to increase convenience and give customers help when and where they need it.
·  Align and optimise relevant working methods to secure the co-worker competence needed to complement the IKEA mechanical sales system.
·  Provide input to and implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience.
·  Analyse customer-related key performance indicators and act with your business partners on the root causes of customer dissatisfaction.
·  Secure customer quality and cost-effective fulfilment of all the services offered.
·  Act as the business owner of applicable IT systems that support the checkout & easy buying experience.
·  Act as a strong partner in the procurement of services and tools by defining customer and business needs.
·  Share best practices and benchmark operational excellence to enhance the checkout & easy buying experience.
·  Achieve and follow up on all Customer Experience KPI’s.
·  Identify and act on potential improvements based on consumer research, customer insight, co-worker and service partner feedback and root cause analyses.
Qualification

·  Sound understanding of business and a background gained from working in a customer-focused, fast-paced and omnichannel retail environment.
·  Experienced in creating and implementing mid-term plans and following up goals.
·  Proven customer-focused mindset.
·  Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
·  Self-confident and assertive with the ability to influence through the use of customer insight.
·   Ability to set clear expectations and directions.
·  Proven record/experience of developing people and organisations.
·  Good analytical and numerical skills.
·  Ability to communicate confidently and clearly in the local language(s) and English.
·  IKEA store experience gained in a customer-facing role.
·  Experience of working in a customer service management role within retail business.
·  Quick learner who can adapt easily to changing demands.
·  Ability to understand the key principles of the shopping experience and customers’ expectations.
·  Interested in home furnishing.
More Information

A few more details for you

This position is full-time and is located in Kuwait. Some travel may be required. 

Please send your  CV in English and tell us why you would be a good fit for this role.