ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

WHO YOU ARE

• Basic knowledge of IKEA Supply Chain and Quality systems
• Two years of quality (technical/craftsmen background) experience, including technical skills needed for local article inspections.
• Good command of English and fluent in local language
• Self driven, systematic, communicative and well organized person
• Service and quality oriented; willing to work on site in a warehouse environment
• Service and customer oriented
• Flexible, able to work with a variety of tasks under stress
• PC proficiency
• Works well independently and with excellent problem solving skills
• Customer oriented way of thinking
• Ability to organize, coordinate and supervise activities

A DAY IN YOUR LIFE WITH US

• Be the main interface between the DC and DS Quality Support Centre (QSC)
• Apply all valid IKEA rules and working method and ensure different tasks are carried out according to agreed timeframes and deadlines.
• Execute the goals and action plan of the DC as they relate to Quality:
Supply Quality
• Register and document inbound deviations, communicate all necessary documentation and information to the QSC thru CASY system.
• Support the DC inbound teams with training and guidance on receiving deviations.
Product Quality
• Monitor CASY technician queue and carry out Product Quality investigations as per instructions received from QSC and following valid IKEA documentations.
• Document Product Quality investigations and report results to QSC thru CASY system.
• Organize and supervise repair activities in the DC.
• Other ad hoc tasks assigned.
• Act as backup of Packaging Specialist. For detail, please refer to Packaging Specialist’s JD

TOGETHER AS A TEAM

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!