ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People !

Job description

It is about understanding customers’ motivations, anticipating their needs and meeting their expectations throughout the shopping experience before, during and after their visit.

This is how IKEA store Home Delivery and Assembly creates a positive shopping experience every time, and builds trust, by insuring that to deliver on minimum lead times, tasks and responsibilities are fully integrated, communicated and working closely with our colleagues in sales, logistics department. Securing that together we focus on the same commercial priorities to achieve a great service levels at lowest possible cost.

·  Support the stores and D&A field team with pre-requisites being in place for excellence in execution of all services while ensuring quality and efficiency to secure the lowest possible operational cost.
·  Contribute to the best possible customer shopping experience by securing high quality and efficient service operations are carried out with a customer focus in mind.
·  Accountable to plan, execute and follow up on the IKEA D&A team’s operations, reaching the best possible service level.  
·  Support the business developer to secure a seamless cooperation with an effective communication flow between stores, relevant internal stakeholders .
·   In partnership with the stores, provide operational input to the business developer regarding future capacity requirements to ensure scalable operations meet our business needs.          
Qualification

·  Good Understanding of the IKEA Culture & Values
·  Clear and proven ability to meet and exceed customers’ demands and thereby sell more.
·  The IKEA values reflect your own values.
·  Good knowledge of pre-requisites for efficient and effective transport/ services operations
·  Computer literacy 
More Information

* Local employment regulations applies