ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

You will optimise the IKEA shopping experience in your area of responsibility to secure satisfied customers and increase sales through your knowledge of the IKEA range, life at home, and the local market competition in all sales channels. You support in maximising the sales potential, turnover, volume and profit by securing the easy buying experience of the customer (“first time right”) and by highlighting opportunities for growth. IKEA Sukhumvit will be part of the Emsphere retail development on Sukhumvit Road and is due to open in December 2023.

·  Actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
·  Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
·  Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
·  Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.
·  Support the customer in the end to end shopping experience and ensure that you apply your good home furnishing knowledge to provide relevant solutions.
·  Optimise the IKEA shopping experience to secure satisfied customers and increase sales.
·  Ensure that you contribute towards actions that will secure “First Time Right” for our customers.
·  Live our value of 'Togetherness' by being cooperative in assisting in other job and operations-related duties as assigned.
Qualification

·  Confident in approaching and talking to people in a polite and friendly manner.
·  The right attitude and behavior to sell actively and help customers to buy.
·  Ability to communicate clearly and confidently in English.
·  Knowledge of the IKEA product range, including service products.
·  Interested in people’s everyday life at home and home furnishing.