After Sales Team Support - Full Time
Toronto, Canada Sales
Job description
Job ID
339877BR
Work Area
Customer Relations
About the job
ABOUT THE JOB Assist the After-Sales team to ensure a positive customer experience to strenthen IKEA's position as the best home furnishing store
YOUR ASSIGNMENT Your tasks will include:
· Assist the Manager in meeting or exceeding P&L objective through effective and efficient staff scheduling to manage our resources and provide excellent service to our customers
· Monitor the system and respond to all outstanding customer (SAMS) cases within 24 hours of receipt
· Manage First Contact Resolution in a timely manner, ensuring solutions meet our customers' needs while providing effective options
· Work with Sales, Returns & Exchanges and external service providers to ensure a seamless service and a positive resolution experience
· Ensure all SAMS cases are completed and properly ended in the system to ensure productivity goals can be measures
· Assist at the Returns and Exchanges and Home Delivery counters as required
· Support After-Sale co-workers through first contact resolution training and coaching
· Impact Voice by supporting the development and coaching of co-workers to ensure they meet the expectations outlined in their Key Tasks YOUR PROFILE Your knowledge, skills and experience include:
· Good leadership abilities and communication skills
· Strong customer focus
· Ability to eshare your knowledge and learning
· Multi-tasking capabilities
· Interest in home furnishings
· Computer proficiency including relevant IKEA systems
· Ability to lift 50 lbs. (25 kg)
· 1-2 years IKEA experience including internal training programs or 2-3 years retail supervisory experience GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
Location
Toronto ( Etobicoke )
Job Title
After Sales Team Support - Full Time
Country
Canada
Full Time - Part Time
Full Time
Job Type
Regular
Additional Information :
Flexible to work days, evenings and weekends