IVANTI/LANDDESK ENGINEER

Job description

Description

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

The  End User Services Engineer contributes to the design, engineering, implementation, deployment, documentation, testing, and ongoing capacity planning of infrastructure solutions, such as hardware, software and systems configuration solutions. The  End User Services Engineer is an experienced individual contributor within a project/work team with advanced knowledge of the job area. The End User Services Engineer may provide general guidance, direction and/or training to entry-level professionals.

Essential Duties and Responsibilities – (Key Activities)

·  Creates processes and templates for infrastructure implementations.
·  Provides solution documentation in support of operational readiness, which may include training, process development, and explanation of standards.
·  Creates and set standards for hardware, software and configuration management.
·  Evaluates the impact of proposed or required changes (internally and by vendors) especially in the areas of hardware, software, performance, maintenance, and cost; provide recommendations to management with an impact assessment.
·  Serves as an escalation point for operations (Tier 3 support) for complex solution resolution and contributes to root cause analysis (may involve on call rotation).
·  May contribute to proofs of concept for technology solutions.
What we need from you

Education –Bachelor's in a relevant field of work or an equivalent combination of education and work-related experience.

Experience –

Typically, a minimum of 7+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.

Technical Skills and Knowledge -

·  Demonstrated experience in the implementation and maintenance of global integrated infrastructure solutions.
·  Understanding of basic project management lifecycle from conception through implementation.
·  Relevant technical knowledge of Operating Systems/Applications infrastructure technologies
·  Demonstrated technical knowledge of infrastructure technology communications/protocols –TCP/IP and other relevant protocols
·  Demonstrated experience with relevant programming/scripting and source code management.
·  Demonstrated experience with command line and interactive shells.
·  Demonstrated experience with application and network monitoring/visualization tools.
·  Demonstrated analytical and problem-solving skills with the ability to correlate cross-platform technologies.

- Hot Skills –

·  Ivanti Endpoint Manager
·  Manage CSA’s globally
·  Maintain and document global infrastructure
·  Maintain/Upgrade cores as necessary
·  Apple MAC OS management experience
·  WinMagic Encryption Management
·  SCCM Management
·  O365/AzureAD
·  Virtualization (e.g. VMware vSphere, KVM)
·  Operating Systems (e.g. Linux, Windows, IOS, Mac)
·  Systems/Storage (e.g. Cisco UCS, EMC VNX)
·  Converged/Hyper-converged infrastructure (e.g. VCE vBlock, Nutanix)
·  Orchestration / Automation Experience (e.g. DevOps and Agile practices)
·  Configuration management (e.g. Chef)

ACCOUNTABILITY

·  Number of employees supervised: Direct 0; Indirect 0
·  Decision-making responsibilities (Key Decisions Rights)
·  Make changes or enhancements to systems and processes to solve problems or improve the effectiveness of the area.
·  Identify, define and address problems and opportunities that are unclear, difficult, and complex, may require an understanding of a broader set of issues.

CONTACTS (Key Relationships)

Internal Key Relationships

·  This position will work closely with client management, IT development teams, support teams, data center resources, IT management to discuss projects, provide recommendations on improvement opportunities and operating and financial performance.

External Key Relationships

·  Key vendors, professional associations, industry experts to keep informed of existing and evolving industry standards

PHYSICAL REQUIREMENTS

Work Environment – Work is typically performed in a normal office environment

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discounts and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer.  Minorities/Females/Disabled/Veterans ---Band Level # 6