Server (Spire 73) - InterContinental Los Angeles Downtown

Job description

Description

Your day to day
Provide fast and courteous beverage service to guests and ensure quality presentation per established standards. May also provide service of food from the restaurant and/or assist the Bartender with set-up and maintenance of appetizers or “happy hour” buffet.• Record order on guest check and ring up on pre-check register or according to hotel procedures. Complete customer payment transactions according to cash and charge procedures.• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. PEOPLE• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate with Bartender and kitchen for ordering and receipt of food and beverages.GUEST EXPERIENCE• Greet all guests and take beverage and food orders in a prompt and professional manner.• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage service is questionable. RESPONSIBLE BUSINESS• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.• Perform pre- and post-shift side-work. Stock service station. Fold and stack cocktail napkins and prepare bowls of bar snacks.• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary. Empty trash and ashtrays.• Assist Bartender in preparation of fruits and garnishes; may assist Bartender in setup and replenishment of appetizers or “happy hour” buffet, if applicable.• Perform other duties as assigned.
What we need from you
Basic reading, writing and math skills. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred. Must meet state legal age requirements. Must speak fluent English.This job requires the ability to perform the following:• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc)• Moving about the lounge and kitchen• Bending, stooping, kneeling, liftingOther:• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisor.• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. • Basic math skills are frequently used when handling cash and credit.• May be required to work nights, weekends, and/or holidays.