Senior Manager, Training Optimization

Job description

Description

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

 

Your day to day

Job Summary  

Manage the development and successful implementation of training strategies and programs for the Global Sales organization. Provide on-property sales training recommendations to regional Directors of Learning & Development on training approaches and strategies, product/service offerings, training methodologies, and brand standards. Activities include: managing material maintenance and updates in the IHG Way of Sales portal, scheduling logistical aspects for assigned programs, providing workshop delivery feedback, accountability for performance management of direct subordinates, and coordination/delivery of workshops when needed (i.e. Education Days at B2B Trade Shows). 

Essential Duties and Responsibilities  

·  Responsible for operational management of training course content for Sales.   
·  Provide workshop delivery feedback. 
·  Complete Performance Management responsibilities for assigned Team. 
·  Assist in range of Special Projects as needed/assigned by Director, Global Sales Training & Effectiveness 
·  Manage within agreed budget and select external consultants as needed. Ensure that all course curricula and educational materials are current and of acceptable quality and delivered on time.  
·  Establish performance standards and operating procedures. 
·  Participate in creation of department staffing and capital budgets. 
·  Assess training and certification Rules for Operation according to brand/product line and recommend alternative requirements as necessary. 
·  Manage the development of training programs/applications, curricula, assessment tools and corresponding materials (includes lesson plans, participant materials, job aids, user manuals, etc.) for assigned program area.
What we need from you

·  Evaluate designated programs to determine effectiveness, need for enhancements, or elimination of programs; actively pursue alternate training vehicles/methods and interactive training technologies.  
·  Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classifications changes. 
·  Act as an advisor to subordinate staff to help meet established schedules and/or resolve technical or operational problems.

Education  

Bachelor's or Master's Degree in Hotel Management, Business, Education, or a relevant field of work, or an equivalent combination of education and work-related experience.   

Experience 

6-10 years progressive work-related experience in hotel sales leadership and/or training design and facilitation, with demonstrated proficiency in multiple disciplines/processes related to the position, as well as 2 years prior supervisory or team leader experience.   

Technical Skills and Knowledge  

·  Demonstrated experience in managing and developing people including the ability to manage remote staff. 
·  Demonstrated knowledge of the Service/Hospitality industry, hotel sales, operations and systems. 
·  Demonstrated problem solving and time management skills  
·  Demonstrated knowledge of instructional design to effectively evaluate training programs
What we offer

·  Demonstrated in-depth knowledge of training design principles and practices. 
·  Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff.
·  Strong facilitation skills and ability to communicate information to groups in a clear and concise manner. Demonstrated solid teamwork and interpersonal skills and ability to communicate with customers, employees and senior management. 
·  Analytical and problem-solving skills. 
·  Demonstrated project management and organizational skills. IHG Reporting, IHG RFP (Lanyon), MeetingBroker, IHG Javelin (SalesForce), LifeRay, Delphi FDC, PMS System Knowledge
·  Understanding of IHG sales initiatives and priorities, and Revenue Management Principles & Practices
·  Understanding of Hotel Marketing tools, including social media 
·  Understanding of SABA Cloud LMS (IHG MyLearning) 

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans