RFP SALES ASSOCIATE - SPANISH

Job description

Description

About us

IHG® (InterContinental Hotels Group) is one of the world's leading hotel companies with a presence in almost 100 countries. We create Great Hotels, Guests Love® everyday for millions of people and we are looking for people just like you to join our award-winning team. At IHG® we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Our portfolio of brands is diverse, unique and exciting. We recapture the glamour of travel with InterContinental® and bring enjoyable travel to everyone with Holiday Inn®. We make business travel really work with Crowne Plaza® and pioneer new concepts to meet changing consumer needs with EVEN® Hotels and HUALUXE®. We've built the world's biggest loyalty brand, IHG® Rewards Club, to show just how much we value our members. IHG's most important assets, though, are the hundreds of thousands of great people who work with us around the world. We bring True Hospitality to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world. Individually, these are strengths. Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travellers everywhere.Our reservations/contact centre in Makati is conveniently located at 29th Floor, RCBC Plaza, Tower Two 6819 Ayala Avenue,Makati City 1200 Philippines.

Your day to day

The Corporate Transient Support is looking for a SPANISH RFP SALES ASSOCIATE. The team is a group of highly skilled Sales Associates responsible for ensuring RFPs are correctly launched, responded to with accuracy and reviewed before sending to the clients. The team is involved in the whole RFP process and is also expected to work with various business units to collect information needed for a successful Corporate Travel Sales Journey. Individuals on this team must be adept at using systems, can understand, and follow Standard Operating Procedures, manage multiple RFPs in various stages of the process, and thrive in a fast paced environment with multiple stakeholders representing all lines of business. The team is also responsible in ensuring that the Key Negotiated Rates are properly loaded and bookable on the system.

Essential Duties and Responsibilities –  

·  Support the business in identifying system and process enhancements that will be beneficial for the next RFP Season.
·  Conduct user testing prior to the launch of system enhancements to hotels and Global Sales Worldwide.
·  Manage the whole RFP process for Corporate Transient Accounts.
·  Implement the Sales Strategies of IHG Global Sales.
·  Compile and analyze the client’s RFP requirements.
·  Prepare cover letters and client documents needed for the RFP.
·  Create RFPs in the IHG RFP tool and other partnered third party RFP websites.
·  Set up RFP Custom Questions and prepare customized exports.
·  Ensure RFPs are launched correctly and without errors.
·  Recommend to the client the hotels to be solicited from analysis based on the City Volume Reports, Number of Room Nights and client requirements.
·  Assist solicited hotels in answering account queries.
·  Contact hotels to follow-up RFP responses. Ensure that the hotels meet the due date of the RFP.
·  Review RFP responses of the hotels before submission to the clients.
·  Conduct Rate Reviews for accuracy and adherence to the IHG’s target rate growth.
·  Initiate negotiations in behalf of the clients.
·  Review the negotiation responses of hotels and clients prior to endorsing for decision (Acceptance/Decline)
·  Accept/Decline RFPs and properly update the status on the tool.
·  Prepare Rate Loading files to be submitted to the Global Rate Loading team.
·  Correct rate loading errors.
·  Assist Sales Associates and/or Sellers for any questions, concerns or activities related to the RFP process.
·  Update team trackers and assist as back-up when a co-team member is on leave.
What we need from you

Required Skills –

·  Experience and knowledge of sales principles and techniques.
·  Excellent verbal and written English (and as applicable specific language skills requirements) communication skills.
·  Time management skills, attention to detail and ability to manage multiple tasks/clients required.
·  Ability to build and manage relationships with Key Accounts. Ability to interact on a professional level with management and clients.
·  Ability to maintain a consistent, high quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions.
·  Willingness to learn new skills e.g. new applications, attend training courses.
·  Meet the Service Level Agreement and complete tasks and projects as required.
·  Must have strong customer orientation and adaptability, with the expertise to respond to different types of personalities appropriately, and the resilience to deal with occasional stressful or urgent situations.
·  The ability to multi-task, prioritize and manage time effectively are essential for this role.
·  Computer skills in Microsoft Office programs and ability to quickly learn and become proficient at new systems and processes, along with basic business office skills. etc. is important as negotiations occur across multiple systems
·  Ability to read and follow standard operating procedures are required
·  Ability to handle escalation protocol, tracking and meet or beat all defined SLAs
·  Ability to articulate and trouble shoot problems as well as facilitate conversations to resolve issues

Qualifications –  Associate degree or Bachelor’s degree or technical institute degree/certificate or an equivalent combination of education and work-related experience.

Experience –  1-3 years progressive work-related experience within a regional sales team, or similar environment, with demonstrated proficiency and understanding of one or more functions related to the position.

Decision Making Responsibilities (Decision Rights) –

·  Analyze reports, trends and data in relation to the performance of their assigned accounts.
·  Ability to provide recommendations to sellers on how to manage the RFP process
·  Ability to answer routine employee questions regarding the function
·  May make immediate determination on need to escalate when informed of sensitive information
·  Problem solves and resolves process related issues (i.e. expense, diaries, travel, etc.)

Key Internal Relationships –  Global Sales Support Centre, Reservation, Customer Care and Partners Group, Hotels, IHG Global Sales, Sales Associates, Account Managers, Sellers.

What we offer

IHG®  is committed to attracting, developing, rewarding and retaining diverse talent, and embracing individual needs at different career and life stages.

You already know that  IHG®  has some of the best benefits available.  If you're successful in getting this job, you'll be able to take advantage of those benefits and make the most of our commitment to give you  Room to grow . 

This role will be assigned at   RCBC Plaza, 6819 Ayala Ave., corner Sen. Gil Puyat Avenue Makati City 1200 Philippines.

If you're ready to make the move to a great, new career opportunity, click 'Apply Online' now! Congratulations on making the decision to further your career with IHG®! 

http://careers.ihg.com/internal

Follow us on Social Media:

Facebook  |  https://www.facebook.com/IHGCareersPH

Instagram  |  https://www.instagram.com/IHGCareersPH

Twitter  |  https://twitter.com/IHGCareersPH

LinkedIn  |  https://www.linkedin.com/company-beta/13295237