Reservations Manager - InterContinental Luanda, Angola

Job description

Description

About us

Do you see yourself as a Reservations Manager? What's your passion? Whether you're into tennis, billiards or karaoke, at InterContinental Hotels Group we're interested in who you are. At IHG we apply the same amount of care and passion to our jobs as we do to our hobbies - people who put their guests at the heart of everything they do. And we're looking for more people like yourself to join our friendly and professional team.   

Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead. At the moment we're looking for a Reservations Manager to join our unique, grand and extraordinary pre-opening team at InterContinental Luanda Miramar.

 

Your day to day

As a Reservation Manager, you will conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations department.   This position is a vital position to the sales and marketing function by providing current, accurate information on both the internal reservation situation and the external climate of the Luxury Hotel. In addition, you will have to track sales programs/promotions/advertising and provide feedback as necessary to relevant departments and track and establish pick up trends, occupancy history and market segment development to facilitate forecasting.

Duties and Responsibilities: -

Conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations department. Monitor the daily operations of reservations

Control rooms’ inventory including allocation and reservations to areas of maximum yield and blackout dates

Develop and conduct rooms based marketing activities

Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments

Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting

Monitor front office tracking of guest history data

Record and analyze guest questionnaires on a monthly basis

Ensure accuracy of guest history and client profiles in Data Base

Track market codes

Load and maintain rates in IHG reservation system

Maintain rate in Website

Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources

Complete end of month sales report

Prepare weekly sales strategy reports

Conduct market research and analysis

Monitor and evaluate contemporary sales and marketing initiatives and trends

Monitor and evaluate economic, political and social issues/changes

Report on competitor activity

Chairs and conducts Sales Strategy meetings weekly or as directed by Director of Sales & Marketing

Participate in preparation of strategic plans for region

Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes

Access and assess sales and marketing data

Works with superior on manpower planning and management needs

Works with superior in the preparation and management of the Department’s budget

 

What we need from you

Ideally, you will have a Bachelor’s degree in Hotel Management, Business Administration, or related field and at least 3 years related experience or two years reservations/front office/sales & marketing experience including management experience. With excellent problem solving, motivating and organisational abilities. Must be familiar in the use of hotel reservation systems.

 

• Must speak fluent English and Portuguese

• Experience with managing a diverse team of colleagues

• High level of energy and drive to achieve operational and business goals

• Positivity and flexibility to work in small or large teams towards the success of own division as well as the overall hotel

• Ability to initiate and follow through new projects

• You will also have an excellent ability to manage employee productivity, attention to detail

• In-depth Knowledge of Fidelio or Opera Reservations systems is desired  

• Ambitious and eager to learn, grow and further develop own career

• Pro-active approach, and the ability to meet deadlines

 

What we offer

In return we will offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you Room to be yourself.

 

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

 

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

 

So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG.   To find out more about us or any other jobs with IHG please look at  www.careers.ihg.com

 

We are an equal opportunity employer.