Reservations Agent M/F

Job description

Description

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand .

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

 

The avant-garde InterContinental Genève embodies the refreshing, elevated perspective on luxury art de vivre in the world’s City of Peace.

Your day to day

Join us as a Reservations Agent M/F:

Your main duties will be to:

·  Record reservations made by telephone, e-mail, fax, etc. and ensure, when making reservations, that it has all the necessary information to record the guests' reservation.
·  Register new members to the IHG Rewards Club and InterContinental Ambassador.
·  Be familiar with the different room types and rates in force as well as the configuration of the two hotels in the Cluster: InterContinental Genève and Crowne Plaza.
·  Be familiar with the different types of vouchers and the various promotions offered by the InterContinental Genève, Crowne Plaza Genève or IHG.
·  Respect all procedures for recording reservations, confirmations and cancellations, as well as all procedures of the computer system in force.
What we need from you

With a degree in Hospitality Management, you have minimum 1 or 2 years of experience in a Reservations or Front Office Department within a hotel establishment of the same category (4- or 5-star).

 

You are fluent in French and in English. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable.

 

Highly motivated and dynamic, you like to work in a fast-pace environment. You are acknowledged for your strong service- and business-orientation as well as for your communication skills. You are very meticulous and well-organized and you strive to impact guest experience positively.

 

This position is to be filled as of Mid-May 2020 and is opened for Swiss citizens and EU passport holders.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit http://careers.ihg.com to find out more about us.