F/T Concierge - InterContinental Toronto Yorkville

Job description

Description

About us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Your day to day
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Concierge you’ll lead the coordination of any any of our guests’ needs. As the external face of your hotel, you'll also be the brand ambassador and develop great working relationships with internal and external stakeholders. • Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable.• Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.• Respond appropriately to guest concerns or complaints in a timely manner. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.• Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand.• Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.• Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc.
What we need from you
High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience. Some College and knowledge of locale preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following:• Carrying or lifting items weighing up to 25 pounds• Handling objects such as phone, computer keyboard Other:• Communication skills are utilized a significant amount of time when interacting with guests and third parties.• Reading and writing abilities are utilized often when completing departmental records/logs, tagging bags, etc.• May be required to work nights, weekends, and/or holidays.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.