Do you see yourself as a Night Auditor? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. The Night Auditor will balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues. He/She will transmit credit card batches. Complete and transmit daily management and accounting reports and supporting documents. You will act as hotel system liaison during night hours and perform all Guest Service Representative functions as required; you may assist in booking room reservations; answering hotel phone calls and notifying guests of message. You may also assist with other duties as assigned.
Your day to day
Requirements include a High School Diploma or equivalent plus some customer service experience and some college is preferred. You may be required to work nights, weekends, and/or holidays. DUTIES AND RESPONSIBILITIES:• Welcome guests in a friendly, prompt and professional manner.• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.• Up-sell rooms where possible to maximize hotel revenue.• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.• Complete and transmit daily accounting reports and prepare them for review by hotel management• Issue, control and release guest safe-deposit boxes.• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.• Promote teamwork and quality service through daily communications and coordination with other departments.• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
What we need from you
Positive attitude and servant leadership with open and honest personality. Must be able to work under pressure with little to no supervision. This position is considered Manager On Duty during overnight shift and works closely with Security Supervisor in order to keep hotel and guests, along with employees safe, secure and 110% satisfied with our service.
What we offer
In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. Full time position with full-time benefits which include: medical/dental/vision/life insurance/pet insurance/identify theft insurance/along with travel and hotel discounts. We also offer transportation, shoe, and uniform allowance and also discounted meals during your working shift.