Mgr Front Office (191633)--Holiday Inn French Quarter Chateau LeMoyne

Job description

Description

About us

Do you see yourself as a Front Desk Manager? What's your passion? Whether you're into sports, shopping or spending time with your pet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Your day to day

Guest Experience 

·  Ensure your front office team delivers a great service, professional attention and personal recognition
·  Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
·  Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

People

·  Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
·  Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
·  Ensure your team are properly trained on systems, security, service and quality standards

Financial

·  Help prepare annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management
·  Oversee night audit function and preparation of daily financial reports
·  Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Responsible Business

·  Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
·  Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
·  Perform other duties as assigned. May also serve as manager on duty
What we need from you

Related field plus two years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following:- Frequently standing up behind the desk and front office areas- Carrying or lifting items weighing up to 50 pounds- Handling various objects- Use a keyboard to operate various property management and reservations systems, etc. Other:- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.- Problem solving, reasoning, motivating, organizational and training abilities are used often.- May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans