With almost 160 hotels in over 60 countries, InterContinental is the world's first truly international luxury hotel
brand. We allow our colleagues to 'bring it to life' by providing service that is authentic, personalized, and
'not just for show'. The InterContinental Mark Hopkins is looking for an energetic industry professional to join our bell/door team! Are you ready to jump start your hospitality career or, perhaps, take the next step? Looking for a hotel brand that allows you 'room to grow'?
Your day to day
Assist incoming and outgoing guests in transporting luggage to and from guest rooms.
DUTIES AND RESPONSIBILITIES:
Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request. Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promote team work and quality service through daily communications and coordination with other departments. May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
What we need from you
Qualifications and Requirements:
High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Carrying, pushing, or lifting items weighing up to 100 pounds Moving about the public areas Handling objects such as luggage Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.. May be required to work nights, weekends, and/or holidays.
What we offer
We are an industry leader that is committed to providing competitive wages and benefits, including but not
limited to, medical/dental/vision coverage, 401(k) plan, paid vacation and holidays as well as a chance to grow and advance in an equal opportunity environment rich in its diversity. To apply, please visit us at: www.ihg.com/careers EOE M/F/V/D