Holiday Inn Express on Fort Lee, VA-Head Housekeeper

Job description

Description

About us

Do you see yourself as a Head Housekeeper?   What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.  

 

We are IHG Army Hotels located on Fort Lee Army Base Virginia. We are the Largest Holiday Inn Express in the United States. We have 1000 rooms located at 2301 Mahone Ave and 138 rooms located at 9051 Mahone Ave. We cater to the Military, Military Families and Civilians as well..  

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

 

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.

Your day to day

Your day-to-day

Guest Experience 

·  Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
·  Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
·  Handle complaints and special requests to achieve complete guest satisfaction
·  Comply with special needs and requests of the guests, VIPs and repeat visitors

People

·  Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
·  Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
·  Promote teamwork and quality service through daily communication and coordination with other department heads
·  May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
·  Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
·  Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
What we need from you

What we need from you

Must be able to pass a federal background check to access base.

 

·  High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
·  Must be able to speak local language(s).
·  Carrying or lifting items weighing up to 50 pounds

 

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests and employees.
·  Reading and writing abilities are utilized often.
·  Basic math skills are used frequently.
·  Problem solving, reasoning, motivating and training abilities are often used.
·  Required to work the overnight shift
·  May be required to work other shifts, weekends, and/or holidays.

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.   This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

What we offer

·  Medical
·  Vision
·  Dental
·  401K
·  Vacation pay
·  Personal time (Full Time Only)