Head Housekeeper - Staybridge Suites Baton Rouge - University at Southgate, LA

Job description

Description

About us

At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.

At Staybridge Suites ® we want our guests to feel like part of the family which means we need you to:

Be down-to-earth by being straightforward and natural

Be thoughtful by being perceptive, caring and accommodating

Be sociable by being upbeat, involved and friendly

Be reliable by being professional, a team player and resourceful

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.

Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements

Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction

Handle complaints and special requests to achieve complete guest satisfaction

Comply with special needs and requests of the guests, VIPs and repeat visitors

Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance

Educate and train all employees in compliance with governmental and safety regulations.

Ensure staff is properly trained and has the tools and equipment to carry out job duties

Promote teamwork and quality service through daily communication and coordination with other department heads

May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.

Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)

May maintain procedures for security of lost and found items

Perform other duties as assigned. May also serve as manager on duty

What we need from you

High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.

Must be able to speak local language(s).

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.