Guest Services Agent - Holiday Inn Express Singapore Clarke Quay

Job description

Description

About us
At Holiday Inn Express, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?
Your day to day
• Check Guests In – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.• Check Guests Out - Print and confirm details of payment and bill for guests upon check out• Answer any guests enquires practically and simply in adherence to brand standards.• Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.• Handle cashiering, payment and foreign currency exchange accurately.• Reliably handle all special needs and requests of guests and repeat visitors.• Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.• Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Oasis for daily room allocation.• Accurately Enter/Update Reservations• Handle Telephone Enquires efficiently and effectively
What we need from you
Guest Services Agents will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the ‘one team’ approach to deliver the Holiday Inn Express brand standards.• MInimum high school/ secondary education• Must be proficient in written and spoken English and with good communication skills.• Great communication skills and basic computer literacy
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.