Guest Service Officer - Holiday Inn Singapore Atrium

Job description

Description

About us

Join us as a Guest Service Officer in Holiday Inn Singapore Atrium . Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, cashiering, foreign exchange and assisting them with inquiries.

Your day to day

Job Descriptions:

·  Maintains cashier float and ensures accurate daily report of all money received
·  Performs the audit balances and prepares all works for audit in an orderly fashion
·  Upsell established upsell packages to guests to improve the Hotel’s RevPAR and Total Revenue
·  Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
·  Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
·  Registers and rooms all arrivals according to established procedures
·  Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
·  Cashes hotel guest’s personal and travelers checks and assists with currency exchange
·  Responsible and attends to guests’ requests of using the service of safety box at all times
·  Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
·  Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard.
What we need from you

Requirements:

·  High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, with 1 year experience in guest / customer service, or an equivalent combination of education and experience.
·  Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·  Proficient in the use of Microsoft Office and Front Office System.
What we offer

Employee Benefits:

·  Duty Meals
·  Uniforms/ Laundry Services
·  Midnight Transportation
·  Birthday Off
·  Marriage Leave
·  Complimentary passes to Singapore Zoo and Wild Wild Wet
·  Employee sports & recreational activities
·  Training and Development Opportunities
·  Career Development Programmes
·  Healthcare benefits such as Medical, Dental and Optical
·  Insurance Coverages
·  Up to 50% F&B discount at IHG Hotels selected restaurants
·  Special employee hotel accommodation rates at all IHG Hotels worldwide
·  International Mobility Opportunities

 

Achieved “Best Companies to Work for in 2016 Singapore” awarded by The Great Place to Work In return for your hard work, you can look forward to a highly competitive salary and benefits package.

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Hotels and Resorts brand belongs to the IHG ® family of brands, you'll also benefit from all the opportunities that come from being part of a successful, global hospitality company with over 5,221 hotels in over 100 countries over the world.

So whoever you are, whatever you love doing, bring your passion to IHG ® and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or submit your detailed resume via the button below.