Guest Relations Officer　ANA CROWNE PLAZA HOTEL OSAKA

Job description

Description

当社について
ANA CROWNE PLAZA HOTEL Osaka belonging to Intercontinental Group with the world’s largest number of rooms was branded to current one from ANA Hotel Osaka in October, 2008. The operation has been implemented by IHGANA Hotels Group since then.
日常業務内容
Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences./To give our guests the information on hotel floor map, facilities and equipment, restaurants and so on, neighborhood facilities, tourist areas and so on./ Resolve guest issues and use their feedback to improve guest satisfaction.
応募者に求めるもの
(Expectation) ・ To put emphasis on treatment of customers and respond sincerely and quickly to the customers.・ To be able to develop a trusting relationship with customers for a long term. ・ To be interested in the jobs for guests from abroad. ・ To be able to address any matters with leadership and a positive attitude.（Skills and experience）・　English communication skills ( intermediate or higher) ・　The work experience as a Guest Service or related discipline of (1 year or longer ) preferable•. ・　Japanese communication skills ( intermediate or higher) 
当社が提供するもの
Staff of Rooms, whom our guests will meet, have a crucial role in the guests' decision of the first impression of hotel. In our hotel, there is an environment in which employees can develop themselves by trying to improve through the training program and learning from other colleagues, aiming at giving the guests service, which enables them to make an impression on them.