Guest Experience Manager - Front Office @ Hotel Indigo Dubai Downtown

Job description

Description

About us
A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guests' curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Where every day brings new discoveries, fresh experiences, and unexpected ideas. And just like our hotels, no two colleagues are the same. So, we’re curious about YOU. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests. The hotel boasts 269 tastefully decorated rooms, each thoughtfully designed to reflect the hotel's neighborhood story, the story of Dubai creek. Other facilities that our guests can expect include an infinity pool deck, a fully-equipped fitness center, and our neighborhood café and bar, both offering seamless service and an array of experiences reflecting this expressive neighborhood.
Your day to day
In this position, you will lead and drive the team to achieve excellent guest service standards. You will ensure the smooth running of the Front Office operation and you will be responsible for managing, and motivating your team. You will be required to ensure that all colleagues within your department are adequately trained and developed in line with company policy. You will actively guide and direct the whole gang to ensure consistency of brand standards and a high level of performance and service delivery.
What we need from you
The ideal candidate must be a motivated, focused leader with a proven track record in leadership with at least 2 years of Hotel Leadership experience. Candidates must be vibrant, dynamic, and willing to pursue a promising career. Candidates who have experience in the U.A.E. market, or who have worked within the G.C.C. area with a boutique lifestyle hotel experience will be a definite advantage. Someone with a high ability to influence, sound business acumen, strong analytical skills and understands the competitive market.
What we offer
Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We’ll reward all your hard work with a great salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start with IHG, be involved, and grow. So, whoever you are, whatever you love doing, bring your passion to IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com