Full Time Housekeeping Supervisor-IHG Army Hotels-Holiday Inn Express- Fort Leavenworth, KS

Job description

Description

About us

At IHG Army Hotels- Holiday Inn Express-Fort Leavenworth,KS we’re all about travel that’s simple AND smart.That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep.We’re focused on getting our guests more than ready. So we’re always ready. Are you?.

Your day to day

Right now, we’re looking for a Full-Time Housekeeping Supervisor – to make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day – creating a haven for them to escape and relax in or get a bit of last minute work done. We’ll need a little flexibility with your time so we can serve our guests the best we can.

Qualifications and Requirements:

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.  Must speak fluent English. 

 

This job requires ability to perform the following:

·  Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
·  Frequently standing up and moving about the facility
·  Frequently handling objects and equipment to maintain the facility
·  Frequently bending, stooping, and kneeling

 

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests and employees.
·  Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
·  Basic mathematical skills are used occasionally.

May be required to work nights, weekends, and/or holidays

 

JOB OVERVIEW:

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

 

DUTIES AND RESPONSIBILITIES:

·  Assist with scheduling and room assignments to ensure proper coverage. 
·  Monitor performance and recommend disciplinary action in accordance with company rules and policies.  Alert management of potentially serious issues.
·  Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. 
·  Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct on corrective action.  Provide adequate retraining as needed.
·  Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
·  Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
·  Control expenses and minimize waste within all areas of housekeeping.
·  Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
·  Promote teamwork and quality service through daily communication and coordination with other departments. 
·  May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
·  Report, turn in, and/or log all lost and found items according to established procedures.
·  May regularly assist with deep cleaning projects.
·  May assist with other duties as assigned.

  ACCOUNTABILITY:

This is typically a 3 rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action. 

What we need from you

This job requires ability to perform the following:

·  Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
·  Frequently standing up and moving about the facility
·  Frequently handling objects and equipment to maintain the facility
·  Frequently bending, stooping, and kneeling

 

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests and employees.
·  Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
·  Basic mathematical skills are used occasionally.
·  May be required to work nights, weekends, and/or holidays.
·  Your schedule will need to be flexible 
What we offer

We’ll reward all your hard work with a great pay and benefits – including a uniform, great room discount and superb training.

Great Pay: $15.05 hourly

Benefits: Medical, Dental and Vision

401 K

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.