Front Office Manager - InterContinental Luanda, Angola

Job description

Description

About us

Do you see yourself as a Front Office Manager? What's your passion? Whether you're into tennis, billiards or karaoke, at InterContinental Hotels Group we're interested in who you are. At IHG we apply the same amount of care and passion to our jobs as we do to our hobbies - people who put their guests at the heart of everything they do. And we're looking for more people like yourself to join our friendly and professional team.   

Imagine working for a company that gives you Room to be yourself.

Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead. At the moment we're looking for a Front Office Manager to join our unique, grand and extraordinary pre-opening team at InterContinental Luanda Miramar.

 

Your day to day

Your key focus within this role will be to manage all aspects of the front office (for example guest registration, porter services, business center, telephone services, concierge services, and valet parking) to deliver a guest experience that is unique and brings the brand to life.

Duties and Responsibilities: -

Reports directly to and communicates with the Hotel Manager on all pertinent matters affecting the Front Office operation.  

Participates in the preparation of the annual departmental operating budget and financial plans. Monitors budget and controls labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.

Manages day-to-day staffing requirements, plans and assigns work, and establishes performance and development goals for Colleagues.

Provides mentoring, coaching and regular feedback to help manage conflict and improve Colleague performance.  

Ensure billing instructions and guest credit are as per IHG compliance standards

Train Colleagues on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

Ensures Colleagues are properly trained on systems, security and cash handling procedures, and service and quality standards.

Ensures front office Colleagues provides guests with prompt service, professional attention and personal recognition.

Ensures guests are greeted upon arrival and makes time to interact effectively with guests.

Conducts routine inspections of the front office and public areas and takes immediate actions to correct any deficiencies.

Communicates and works collaboratively with all other hotel departments to ensure well-rounded guest experiences.

 

What we need from you

Ideally you will have:

• Must speak fluent English and Portuguese

• Bachelor degree in Hospitality Management / Hotel Management School Diploma

• Minimum 3 years of front office management experience preferably in a mid to large size luxury 5 star hotel.

• Experience with managing a diverse team of colleagues

• High level of energy and drive to achieve operational and business goals

• Positivity and flexibility to work in small or large teams towards the success of own division as well as the overall hotel

• Ability to initiate and follow through new projects

• A proven track record of creativity and innovation; out of the box thinking

• 2-3 years of Budgeting, Forecasting experience in a luxury 5 star hotel

• Ability to turn around products, services and promotions quickly as per the need of the hour

• Leadership capability to drive high levels of motivation, development and performance standards in a diverse team

• You will also have an excellent ability to manage employee productivity, attention to detail

• In-depth Knowledge of Fidelio or Opera Reservations systems is desired  

• Strong interpersonal skills to develop and foster beneficial relationships

• Ambitious and eager to learn, grow and further develop own career

• High level of common sense and high skill of problem solving and decision making

• Able to travel on frequent basis and culturally adaptable

• Pro-active approach, and the ability to meet deadlines

• Strategic Thinker.

 

What we offer

In return we will offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you Room to be yourself.

 

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

 

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

 

So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG.   To find out more about us or any other jobs with IHG please look at  www.careers.ihg.com

 

We are an equal opportunity employer.