Substitute Front Desk Agent - InterContinental New York TImes Square
Amsterdam (Montgomery County) Personal services
Job description
Description
About us
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Your day to day
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
DUTIES AND RESPONSIBILITIES
· Welcome guests in a friendly, prompt and professional manner.
· Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
· Up-sell rooms where possible to maximize hotel revenue.
· Enroll guests into IHG Rewards. Recognize IHG Rewards status for members already enrolled in program.
· Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
· Communicate any relevant guest needs and requests to other operating departments, including Housekeeping, Engineering and Concierge. Also, communicate any guest departure information to the Bellperson staff.
· Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
· Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
· May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
· Promote team work and quality service through daily communications and coordination with other
departments.
· Maintain a neat, clean and organized work area and its nearby surroundings
· Perform other duties as assigned including guest room tours, special guest requests, assigning guest rooms based on daily reservations;
What we need from you
QUALIFICATIONS AND REQUIREMENTS
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
· Frequently standing up behind the desk and front office areas
· Carrying or lifting items weighing up to 50 pounds
· Handling objects, products and computer equipment
· Use a keyboard to operate various property management and reservations systems (OPERA), etc.
Other:
· Communication skills are utilized a significant amount of time when interacting with guests and employees.
· Reading and writing abilities are utilized often.
· Basic math skills are used frequently.
· Problem solving, reasoning, motivating and training abilities are often used.
· May be required to work nights, weekends, and/or holidays.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.